Passing through Shaoguan's Beijing -Guangzhou -Guangzhou Railway Train was suspended, and the Guangzhou Railway plus high -speed rail transshipment passengers

Recently, a serious flood disaster occurred in Shaoguan urban area. In order to fully ensure the safety of passengers' lives and property, the Guangzhou Railway Group suspended the operation of the Beijing -Guangzhou -Guangzhou Railway trains in Shaoguan. The railway department reminds passengers that the high -speed rail trains currently travel normally, and passengers with travel needs can choose to travel high -speed rail. As of now, Guangtan Group has added 29 trains for transportation high -speed rail, and more than 36,000 transses are traded.

In order to effectively respond to the flood disasters brought by the heavy rainfall, the railway department launched the emergency mechanism in a timely manner, pay close attention to changes in the amount of rain, and monitor the key equipment and facilities in the line in real time. The 24 -hour continuous inspection checks the key flood prevention points and key places in the guardian management, and continuously strengthens the flood prevention and defense forces. At the same time, a comprehensive investigation of tunnel imports and exports, road base slimes and other areas involving key points involving flood control, and timely repairs the sections of water impact affected by water damage. After ensuring the safety of the lines and equipment and facilities, they will strive to restore the running order of the train as soon as possible.

Faced with the emergencies of natural disasters such as heavy rain and floods that caused the suspension of trains and traveled passengers, the railway department scientifically developed a transfer plan, making full use of the Wuguang high -speed rail transportation energy, and mobilizing the spare high -speed rail vehicles in the tube to open the high -speed rail train from Hunan to Guangzhou to Guangzhou. Fully transferred to Hengyang, Luzhou and other places along the Beijing -Guangzhou Puraki Railway.

In order to do a good job of passenger transfer, Changsha South Railway Station quickly established a specialized working group to organize the transfer of transfer programs according to the actual situation in Hengyang East, Luzhou West and other stations under its jurisdiction. In response to the complicated situation of the number of transshipment and the different arrival, more than 30 staff members were assigned to the site, and a special station channel was opened to ensure that all transshipment passengers could be delivered to their destination safely and orderly.

"After starting the emergency response, we have arranged 8 high -speed rail trains to transfer at Hengyang East, Chenzhou West and other stations. The first G9801 transfer high -speed rail train has been carried out at 8:35 today. ，后续7趟高铁列车也将尽快开行。”广铁集团客运部相关负责人告诉记者，“我们还安排沿途铁路单位和干部职工向在途晚点、折返列车补充方便面、八宝粥等物资，确保餐食、 Drinking water and other continuous supply to ensure the safety of passengers in all directions. "

At the same time, all stations in Shaoguan area quickly organized 92 party members to set up 7 party members' assault teams to do their best to answer questions and explain the emotions of passengers. It is convenient for passengers to refund the visa; arrange special personnel for key passengers, and actively contact local government departments to do a good job of transshipment related to passengers.

The railway department reminds passengers that the current high -speed rail trains are normalized, and passengers are advised to choose high -speed rail travel. Passengers who purchased tickets for shutdown trains are not within 30 days from the date of the ticket (including the day), and the full refund fee will be collected at the station's artificial window and the 12306 website (mobile APP), and the refund fee will not be charged. Passengers with cash payment and printing and reimbursement vouchers have been used to receive cash and submit reimbursement vouchers to the railway station window within 180 days from the date of refund (including the day).

For specific affected vehicles, the majority of passengers are requested to take the station announcement and the 12306 website (mobile app) information. Passengers are invited to pay close attention to the official railway Weibo WeChat, station car radio notification and electronic display information, or to learn more about the train of the train through the railway 12306APP and 12306 customer service phone calls to avoid delaying your itinerary. Due to the inconvenience of trains and shutdown, please forgive me.

Text/Guangzhou Daily · Xinhuacheng Reporter: Huang Qing Correspondent: Cai Zhen's picture is provided by Guangzhou Railway provides Guangzhou Daily · Xinhuacheng Editor: Li Lin

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