Luohe City Yuanhui District: "A complaint is connected, there is a complaint, it should be applied, and there is a complaint"

Dahe Daily · Yu Video Reporter Liu Guangchao Correspondent Huihui Yihui Zhang Li

"It is really convenient to do things now. With the help of the service staff, I got the business license in less than 10 minutes." On September 15th, Xu Ju said that he had a business experience in the administrative service hall of the Yuanhui District of Luohe City. Absolutely. She wants to open a daily department store, and she needs to apply for a business license for individual industrial and commercial business. I wanted to come to the service hall to consult what information I need to prepare. After submitting the application, I got a business license for individual industrial and commercial households.

The Yuanhui District continues to deepen the "Powerful Style Construction Year" activity, with the goal of improving the satisfaction of the masses and the better business environment. On the basis, at the end of May, the "Acting Office" service area was established in the district administrative service hall, focusing on the implementation of the guidance, ganging, and agency services. There are complaints and complaints. "It makes the masses more convenient and more efficient, and use a better government service environment to improve the satisfaction and sense of gain of enterprises and the masses.

The "Ceremony is the Office" service area set up the three special service windows in the service office, "10,000 people to help 10,000 enterprises" and "unable to do things". The guidance office helper office window mainly helps enterprises and the masses to solve various "difficult diseases" in the process of doing things, implement the special guidance office helper office system, and solve the problem of poor mass work in one stop; Efforts to solve the problems such as "the policy does not understand, many approval processes, and running back and forth in departments", and provide professional help services for the construction project of the source of the source of the source; After submitting the application materials, the matters that failed to accept and successfully approved due to their own self -reasons, and established a supervision and accountability mechanism to force the window approval personnel to improve the efficiency of work.

At the same time, for the elderly and special crowds, they also set up service zones and green channels, equipped with common items such as old flowers, medicine boxes, magnifying glass, wheelchairs, etc., and provide one -on -one "nanny -style" services in the whole process. The lobby also combines the actual needs of the masses to continuously innovate service methods to implement service measures such as delayed services, on -site services, special person guidance, and free copying, and through the establishment of a "disciplinary inspection and supervision post", the service process of the guidance agency service is "checked" , Regular random inspections, irregularly return to the enterprise and the masses, listen to opinions and suggestions, improve work, and improve service quality.

Once the area was launched, it has been well received by enterprises and the masses. As of now, it has received more than 5,500 people to help solve more than 1,200 problems.

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