There is electricity bills without living in the new house!Monitoring: Maintenance workers quietly "check in"

Author:Changjiang Daily Time:2022.09.15

The Yangtze River Daily Da Wuhan Client September 15th (Reporter Sun Xiaotian Zhan Song) Spending a new house for a million yuan to buy, but he has not yet stayed, but he has generated electricity bills for many days in a row, which is strange! Recently, Ms. Wang, a resident of Yueshan Lake Community, Wuhan Economic Development District, reflected to the "Shooting" through the message board of Wuhan City. The sofa and the bench also have traces of scalded, and there are also shampoo packaging bags used in the bathroom.

In response, the developer's relevant staff responded: they have been urging the construction party to compensate, but the construction party and workers were unable to reach an agreement with the owner in terms of compensation, which caused the incident for a long time. "Every time they urged them, they said that when they were waiting for the weekend, they would not answer the phone on the weekend." On September 7th and 8th, the reporter of "Shooting" intervened. Under the communication and coordination of the police in the district, Ms. Wang received 2,600 yuan in compensation.

The new house that has not been stayed in for many days has generated electricity bills?

It's actually a maintenance worker secretly "check -in"

In 2019, Ms. Wang and her husband took out the savings of hard work in Wuhan for many years, and spent 1 million yuan purchased a refined house in Yueshan Lake Community. Last October, the house was delivered. From June this year, Ms. Wang began to buy home appliances and prepared to stay in before school.

At the end of July, Ms. Wang found that the bathroom ground slope was not enough, and the water was not smooth, so she reported to the developer for maintenance. On August 1, the developer staff called her, saying that the maintenance staff had come to the door for maintenance. At that time, she was not near the community, so she informed the after -sales engineer of the entry of the house. On the same day, the engineer arranged for maintenance personnel to come to repair, and inform Ms. Wang through WeChat on the afternoon that the maintenance was completed.

Ms. Wang's new sofa was scalded with a hole. Reporter Sun Xiaotian Photo

Surprisingly, Ms. Wang received the electricity bill to pay SMS a few days later. "How can there be electricity costs without living at home?" Ms. Wang and her family went home to find out that there were several cigarette butts on the floor and sofa of the new house, the sofa and a bench had a cigarette butt scaling marks, and there were many places near the sofa. In the bathroom, there are shampoo packaging bags and hair in the bathroom, and urine stains and ash on the toilet.

Wash and hair bags and hair appear in the new house toilet. Ms. Wang provided

“房门密码只给了物业和开发商，肯定是维修工人之后偷偷进来住了。”王女士说，他们向小区物业和开发商提出质疑后，查看监控发现，当日的维修工人在2日至On the 5th, he took the elevator to her house many times.

Ms. Wang immediately discussed the development. The developer after -sales engineers contacted the maintenance workers. The worker acknowledged that he had arrived at Ms. Wang's house and transferred 20 yuan to Ms. Wang.

"We have worked hard to buy a new house, and we haven't lived yet. He came in for a few days, and it was too much." Reach consistency.

"It's just a hole in the sofa"

The maintenance party only wants to pay 2000 yuan

On the afternoon of September 7, the reporter saw at Ms. Wang's house that there was a scorch on the sofa armrest. In the elevator monitoring video provided by Ms. Wang, a maintenance worker went to the floor where Ms. Wang's house was located at noon on August 2, 3, and 4. Ms. Wang's electricity records showed that 19.18 degrees electricity consumption on August 2nd, 13.23 degrees electricity consumption on August 3, 13.2 degrees electricity on August 4, and 7.47 degrees electricity on August 5.

From August 2nd to 5th, Ms. Wang's family did not stay in, but the house had generated electricity bills. Ms. Wang provided

"The sofa costs 3299 yuan on the Internet, and he was broken by him before it was useless. The family was messy at home." Ms. Wang said that afterwards, she proposed to the developer to compensate the new sofa and reduce the property fee of property fees to the developer. Require. After negotiation, the other party agreed to compensate the new sofa and the whole house to disinfect.

But after that, the after -sales engineer told her that the maintenance worker believed that it was only a hole in the sofa, and it was enough to compensate 2,000 yuan. Ms. Wang believes that the new house was "checked" by the maintenance workers, not just as simple as "hot on the sofa". Due to kindness, she did not want to make too many requests. Considering that her new sofa has not been used, she proposed to compensate 2,600 yuan. Because the two sides could not reach an agreement, the matter was dragged for 1 month.

"We are also very surprised. We do have responsibility for this." In response to this, the person in charge of the client service center of the community developer said that according to the work process, after being commissioned by the owner, the after -sales engineer or the housekeeper of the building should supervise and repair personnel on the spot. repair. But on the day of the incident, there were too many things and omissions appeared. "We have also encountered such a thing for the first time. I believe this master so much, but something happened."

"Shooting" intervention, police coordination

The owner gets satisfactory compensation

"What is involved is our cooperative construction party maintenance workers, and the losses should be borne by them." The person in charge said that afterwards, they had urged the construction party to compensate, but the construction party and workers did not cooperate. The workers believed that they were only on the sofa on the sofa. A small hole was hot, which did not affect the use. It was enough to pay 2,000 yuan, but the owner was not satisfied, which caused the incident for a long time. "Every time they urge them, they say that waiting for the weekend and not answering the phone on the weekend."

After the incident, Ms. Wang had called the police, and the police of the Sao Street Police Station in the area also involved in coordination.On September 8th, under the witness of the reporter, Huang Jianping, the police of the Saogi Street Police Station, came to the community.Huang Jianping said that in the incident, the maintenance workers involved were hired by developers, and developers should bear certain management responsibilities.In the early stage, it has been coordinated many times for both parties, but the maintenance workers have always refused to show up, and the developers are unwilling to make compensation directly.

On the morning of the 8th, after repeated communication and coordination of reporters and police, the developer of the community agreed to Ms. Wang's 2,600 yuan compensation request.At 15:00 on the day, the developer transferred the compensation to Ms. Wang.

"Thank you for you, you can not find a solution to the problem before. Your appearance will help us solve the thing that has been dragged for a month in time. Thank you so much!" On the afternoon of the 8th, after receiving the refund of the transfer, I received the refund of the transfer.Ms. Wang thanked reporters.

Click to view more related reports in the "Shooting" column >>>

【Edit: Zhao Ke】