Consumers report that the meringue moon cake is mildew!Hainan Mooncake Brand Jianingna was interviewed

Recently, some consumers have a quality problem with the moon cakes of Hainan Jianingna brand on the online platform. In response to the situation reflected by citizens and netizens, the Haikou Market Supervision Bureau of Hainan Province attached great importance to organizing law enforcement officers to conduct a two -day investigation of the Jianingna factory for a long time, and released the survey results of the incident on September 13.

During the Mid -Autumn Festival this year, some consumers posted videos on the video platform that a Jianinga plasma potato and the moon cake they purchased had not yet been opened. Through transparent packaging paper, the surface of the moon cake was mildew, and it was removed. Later, there is a odor. After the video is sent out, it has attracted widespread attention from consumers.

On September 11, the Haikou Market Supervision Bureau quickly organized law enforcement officers to conduct a two -day field survey on the Jianingna factory to comprehensively inspect the production venues of enterprises, original auxiliary materials accounts, production process records, product inspection, product retention and samples of product retention, and product retention and samples of product retention and products. The finished product warehouse and other links. After a comprehensive investigation, no phenomenon of processing moon cakes using expired raw materials or other problems with the Jianingna factory was found.

According to the investigation and analysis of law enforcement officers, the cause of the abnormalities of Jianinga's plane taro and moon cakes may be the processing process. Since Jianingna produces a new "continuous fried production line" when the plasma taro -ray mooncakes are produced, the impact of the epidemic has not been fully tested, and it is not accurate in terms of oil temperature regulation and water. As a result, September 1st — Some of the meringue mooncakes produced on September 7th after returning to the oil, the oil taste is heavy, the cake color is darker, and it has a caramel flavor, which brings a bad taste experience to consumers.

In order to further clarify the reasons, on the morning of September 12, law enforcement officers of the Haikou Market Supervision Bureau sampling the three batch of moon cakes produced in the early stage of the Jianingna factory and sent it to the inspection agency for inspection on the same day. At present, the Haikou Market Supervision Bureau has interviewed relevant persons in charge of the legal representative of Jianingna Company, asking Jianinga to unblock the complaint channels, actively and properly handle consumer demands, and actively eliminate social impact.

In order to facilitate consumers to consult with returns and exchanges, the Haikou Market Supervision Bureau requires Jianingna to add a new service hotline. Consumers can bring problems with problems with problems (including packaging boxes) to the sales agent of Jianing Na moon cakes to replace other the same value Moon cakes, or negotiated refund.

The Haikou Market Supervision Bureau reminds consumers that if Jianingna refuses to replace the problem of problems or does not meet the demands of rights protection in accordance with the law, consumers can collect relevant evidence, by dialing the 12345 hotline phone or logging in to the national 12315 platform to the Haikou Market Supervision Bureau to the Haikou Market Supervision Bureau Feedback.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Huang Yan

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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