Heze Lulu New District- "Help for Office" makes it no longer difficult for the masses to do things

Help agent (right) to understand the business of Lu Shengli

"I want to make a corporate change, and I have to print the proof of changes, but what should I do if the nucleic acid detection information expires?" On the first day of the start of the class after the Mid -Autumn Festival holiday, Liu Yingying of Shandong Chongding Kiln Co., Ltd. came early The Government Service Hall in Luxi New District handled business, but due to the expiration of nucleic acid detection information, it was unable to enter.

"Don't worry, you can wait for you to do it here." Just when she was extremely anxious, he helped Hou Aixia, who was working on the agent, comforted her and took the materials into the government service hall.

After 10 minutes, when Liu Yingying successfully got the processed materials, she said grateful: "I didn't expect the staff to run back and forth several times. It's! "

Similarly, Lubsli, who came here to handle the business, returned from other places because he could not provide 48 -hour nucleic acid negative reports and could not enter the office hall. After the assistant agent verified his identity information and understood the required business matters, he immediately carried out docking with the tax window staff to assist the window staff to complete the business processing.

During the prevention and control of the epidemic, the government service hall of the Luxi New District strictly implemented the epidemic prevention and control measures such as "three -yard joint investigation". Some people could not enter the hall for business because of the expiration of nucleic acids, not using smartphones, and no smartphones. In order to solve this problem, the Government Service Hall of the Luxi New District set up a service site at the door, and set up the business backbone of the business departments to set up a team on duty teams to help the handle by the help office for the on -site agency of the masses. If you need to communicate in person, you can contact the window by the helper agent. The window personnel will take the lead in service without affecting the parts and take the initiative to go to the gate to handle matters for the masses.

"The establishment of the service point of the help office has opened the 'green channel' for the people who cannot enter the lobby. Especially some elderly people, there are no smartphones, to consult medical insurance issues. The staff, solve doubts for the elderly at the entrance of the hall. "Liang Yanhua, a staff member of the Government Service Hall of Luxi New District.

The advanced service of the "help office" service point has effectively solved the problem of difficulties in the process of enterprises and the masses, ensuring that the epidemic prevention and control and government services are "grasped in both hands, and they do not make mistakes", which has won unanimous praise. It is understood that one day on September 13th alone, the service point of the "help office" service point in the Government Service Hall of the Luxi New District helped the masses to settle for 12 cases.

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