Stay in the hotel, and suddenly there are strangers to open the door!

On August 29, a netizen posted that after a family hotel in Huangshan Scenic Area, he heard two knocks on the door when he was talking to his family video calls in bed. Door. It said that the strange woman who opened the door said that she had just shot in his room and had to enter the house and took it in the vase in the room.

The netizen said that he then called the front desk to complain, and the hotel staff sorry and presented a fruit plate. Soon, someone knocked on the door again and asked if there was any leftover red wine in the room. After the response did not, the two still entered the house to watch, and put down 2 packs of yellow mountain cakes to express sorry for them.

On August 30, the netizen posted again, saying that he woke up the hotel in the morning to stop the power. He went downstairs to eat breakfast first, without checking out, but when he went back to breakfast, he found that the hotel staff had started to clean his room.

The reporter noticed that after the netizen issued a bad review on the OTA platform, on September 3, a "merchant response" message said he apologized for it. The content shows that at 4:30 am on the same day, the power outage was out of power. All room systems could not be used. After verbally confirming the checkout of the hotel's front desk, the guest room aunt was notified to clean the room. "We retracted the monitoring of the photographer's door opening problem. The photographer knocked on the door of the room. We apologized and returned the full room fee. You do n’t accept the compensation plan, and also complained to the 12345 mayor hotline. We submitted the relevant power outage certificate, chat records, and monitoring video materials. You also apologize for the boss to call you according to your request. With your heart service, thank you for your precious opinions, we must work harder to serve every guest. "

The OTA platform customer service told reporters that the content of "merchant response" in the comment area was replied by merchant staff.

In response to this, the netizen expressed dissatisfaction, saying that the hotel did not confirm the checkout after power outage, and the room card was still in his hands. It said that the room fee returned to the hotel was refunded to the hotel and expressed his refusal to "write and praise the house fee." A reporter from Nandu called the hotel. The manager said that the employee was inconvenient to respond to the matter, and the group responded uniformly.

The reporter learned from the official website of Manxin Hotel that Manxin Hotel is a brand of Huazhu Group. According to its official website, Huazhu Group operates 30 hotels and apartment brands, covering from luxury to economic markets. Inter -season, all season, oranges, Han Ting, etc. Nandu reporters called Huazhu Group, and customer service staff said that the situation would be reported to the relevant departments of the group, as of the time being responded.

Source: Southern Metropolis Daily (NDDAIIY), N video reports

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