The account balance is empty?Response of the well -known e -commerce platform

Source: Surging News

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Fresh e -commerce platforms that are trapped in the operating dilemma daily, can the balance of users recharge in the apps be guaranteed?

On September 13th, a daily prestigious storage value user told reporters that the balance in the APP was cleared. The user told reporters that she had canceled daily fresh orders on July 28. At that time, the system prompted to return the account from 1 to 5 working days, but until now, the amount has not been returned, plus the previous account recharge The balance was all empty.

On Weibo, more storage users said that the balance was cleared, and netizens posted that the daily excellent fresh app balance was empty, and it could not be retreated to log in. Judging from the feedback from Weibo netizens, someone's account was empty on September 6. "What do you want every day? The account balance of more than 700 (yuan) suddenly becomes 0 (dollar)."

The balance that consumers recharge in the APP becomes zero

On the 13th, the reporter logged in to the Daily Youxian APP. The page showed that because the system was upgraded, it was temporarily unable to contact the online customer service, but the customer service hotline announced by the company could not be connected, and the product on the daily fresh app has also been cleared.

In this regard, the reporter responded to the reporter daily: "There are some faults in our system server. At present, the staff is recovering and recovered later."

It is worth noting that on the 13th, the reporter asked how the daily reorganization of the good freshness business. The daily prefabricated people said: "At present, the leaders are working hard for this matter, but the specific progress is not very clear."

Since the end of July, fresh e -commerce companies that have been listed for only one year have been in a multiple crisis every day. The social platform has appeared on the news that "fresh e -commerce companies announced the dissolution of the company's dissolution daily". Fresh APPs have been unable to place orders in many places including Beijing, Shanghai, Tianjin, etc., and the after -sales page shows that there is no customer service online. In August, the Beijing Consumers Association interviewed Beijing Daily Youxian E -commerce Co., Ltd.

Shortly after being interviewed, Youxian told reporters every day that Daily Youxian has submitted a rectification plan to the Beijing Consumer Association. The company has set up a special person in the follow -up process of various issues to actively solve the problem of user rights.

Daily Fresh IC Information Map

It is understood that every day, it was established in November 2014, and in 2015, it was the first business model of the "front warehouse" freshness. According to the financial report data, from 2018 to 2020, the daily fresh net losses were 2.232 billion yuan, 2.909 billion yuan and 1.649 billion yuan, respectively, with a cumulative loss of 6.79 billion yuan in three years.

In July 2020, after completing a round of $ 495 million in financing, the daily founder Xu Zheng was still looking forward to the next five years. It is believed that online fresh supermarkets will become the main purchase channels for mainstream people. The tens of billions of sprint group stage to the elimination of the 100 billion -level long -distance running.

The annual report data of Youxian in 2021 has not been announced, but from the financial report in the first three quarters of 2021, the net loss was 610 million yuan, 1.43 billion yuan, and 970 million yuan, respectively.

In June 2021, Youxian was listed on the US stocks every day, but it was broken on the day of listing, and then the stock price was thousands of miles. Since the beginning of this year, Daily Fresh is even more negative, suppliers have been in arrears, and even received a notice of Nasdaq's "delisting".

As of press time, the daily Outsider's stock market fell 0.34%in front of the market, with a market value of only US $ 27.55 million.

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