Silk Road Dialogue ｜ SF Express lost valuable express delivery again, this time it is 20 grams of gold ...

In the early morning of September 13th, the news of SF will send 20 grams of gold in the same city. According to reports, on the Mid -Autumn Festival on September 10, a consumer in Xiaoshan, Hangzhou, sent 20 grams of gold to a client's residence living in Gongshu District, and sent orders through SF's same city.

Xiao Liu said that the current market value of 20 grams of gold is about 8,000 yuan, so he deliberately made a premium price, with an insured amount of 8,000 yuan. But after the courier took more than an hour, he called Xiao Liu Jinjin to lose. The courier said that he had feedback with the company and would pay Xiao Liu to pay the police at the same time.

However, on September 11, SF customer service proposed a compensation plan "willing to pay 2,000 yuan." This solution makes Xiao Liu feel dissatisfied, "Obviously the insurance price is 8,000 yuan, why only pay 2,000 yuan in the end?"

The news also attracted the attention of netizens. The reporter also verified the incident to SF City. The company responded that after the incident occurred on September 10, SF City had assisted customers to report to the police and entered the customer service claim process at the same time. Compensation for full payment.

In addition, SF City also synchronized the latest progress of the incident: with the police investigation, the gold that the customer lost with the cooperation with all parties has been found.

In this regard, some netizens said: "The insured price and loneliness" "The more the insurer, the easier it is to lose; the higher the insured price, the greater the risk of loss?" In the same city of SF, there is still a guarantee! Why is this result? "" Since the insured price is insured, the original price must be compensated, and there must be liquidated damages. This is also a contract "" SF is still the original SF? " Who dares to send express delivery of valuables! SF lost the trust of the customer and his own integrity "" What is the significance of the insured price. "

Daily Gansu.com · Silk Road Dialogue

The insurance price is 8,000 only 2,000 yuan,

Express companies cannot "play rogues"

□ Jiang Debin

Recently, Xiao Liu from Xiaoshan, Hangzhou, urgently sent 20 grams of gold in the same city in SF, and specially made a premium price. The insured amount was 8,000 yuan. Unexpectedly, after 2 hours, the courier called and said that the gold was lost. On September 11, Xiao Liu received a call from the official customer service staff of SF, "willing to pay 2,000 yuan", and Xiao Liu immediately expressed that he did not accept it. (Yangtze Cloud on September 13)

This is the second time that SF Express lost insurance premium compensation in one week. The first is a new Apple mobile phone worth 10,000 yuan. Customers do not have enough insurance prices, and SF will only compensate for 1,000 yuan. The second is gold worth 8,000 yuan. The customer's full insurance price, but SF is only willing to compensate 2,000 yuan. This is strange. When there is no full insurance price, it is still possible to blame customers to be cheap and want to save money. Then now the customer is in full insurance price, and SF is still unwilling to compensate in full. Why is this?

In accordance with Article 27 of the Eximination Regulations of the Express Express, the expressway delay, loss, damage or short internal parts shall determine the liability for compensation in accordance with the company that operates the company and the sender agreed in accordance with the provisions of the company and the sender. It can be seen that after the customer and the courier determine the value of the courier, after paying the premium fee, a transportation agreement is reached with the courier company. Once the express delivery is lost, the courier company shall compensate the price to make up for the customer's loss and cannot be discounted at will.

In recent years, with the continuous expansion of the express delivery business, the increasing number of express disputes, and the frequent express delivery of express delivery has become one of the main contradictions between consumers and express companies. The most important thing is that in terms of express compensation, courier companies often "play rogue", shirk responsibility, refuse to compensate for compensation, delay payment compensation, etc., which damage consumers' interests.

From delivery to delivery, a courier needs to pass through multiple intermediate links, multiple courier transfers, and each link is not perfect. There may be some leaks and accidents, resulting in the loss and damage of the express can occur. Obviously, after the courier is submitted to the courier, consumers will no longer be responsible for the safety of the express delivery. The courier company needs to bear the full responsibility of the loss of express delivery. Behind the loss and damage of each express can expose the management of the courier company's management. Effective measures need to be taken to strengthen internal management, optimize processes, improve security guarantees, reduce accidents, and prevent the case of courier swallowing and stealing.

For the compensation of the loss of express delivery, a fair compensation standard is required. Involved in premium express delivery, the courier company should be compensated in strict accordance with the amount of insurance, and it is not advisable to push or delay. If the two parties have controversial compensation and cannot reach an agreement, they can go to the fast arbitration model, seek the actual value of the arbitration agency to evaluate the relevant expressware, and determine the amount that the courier company needs to bear to improve the efficiency of disputes. For cases involving large quotas and complicated losses, the judicial ruling model can be taken to achieve a fair and reasonable judgment result.

Source: New Gansu · Daily Gansu.com,

Interface News, Hubei Daily

Editor in charge: Yu Shuai

Supervisor: Mu so strong

- END -