Search on the hot search!SF lost 20 grams of gold, and the insurance price is 8,000 to pay 2,000

According to media reports, on September 10, Xiao Liu from Xiaoshan, Hangzhou placed an orderly business in SF, and sent 20 grams of gold to a customer's residence living in Gongshu District. 20 grams of gold, the current market value is about 8,000 yuan. Xiao Liu Tei made a premium price, with an insured amount of 8,000 yuan.

Unexpectedly, 2 hours later, the courier called and said that the gold was lost. When Xiao Liu called SF official customer service, the other party said that "the courier was lost and there would be compensation." I did not expect that things were twists and turns.

On September 11, Xiao Liu received a call from the official customer service staff of SF, and the other party said "willing to pay 2,000 yuan", and Xiao Liu immediately said he did not accept it. Xiao Liu asked the customer service "How is the amount of this 2000 determined?" Customer service staff could not answer, only saying that he would further feedback from the claims department.

In this regard, some netizens said: "The insured price and loneliness" "The more the insurer, the easier it is to lose; the higher the insured price, the greater the risk of loss?" In the same city of SF, there is still a guarantee! Why is this result? "" Since the insured price is insured, the original price must be compensated, and there must be liquidated damages. This is also a contract "" SF is still the original SF? " Who dares to send express delivery of valuables! SF lost the trust of the customer and his own integrity "" What is the significance of the insured price. "

Courier loss compensation cannot be confused

Hubei Daily commentator

20 grams of gold insured 8,000 for only 2,000 yuan, lost 11,000 yuan mobile phone, only 1,000, 50,000 yuan, the insured price still lost 6,000 yuan ... valuable objects lost a three -melon melon and two jujube, and it was ended. Similar things are common.

The rapid development of the express delivery industry has brought great convenience to the circulation of the market and the lives of the masses, but the phenomenon of violent sorting, loss, damage and other phenomena from time to time exposed the pain points of the industry. How to pay for the loss, how to pay the price, how to deal with the price, and how to deal with it. Many times, consumers are in a weak position, complaints have no door, and they are difficult to defend their rights.

The express delivery industry connects thousands of industries, connects thousands of households, Unicom is online and offline, transporting and delivery is various items, and it is a trust and one entrustment. In this process, whether it is transportation risk, the risk of internal theft, or other intentional violations of regulations, must be standardized, defined clear, and clearly constrained. There are "Overlord Terms". "How to pay" and "how much to pay" is clear and clear, so that express delivery companies and courier practitioners can truly take responsibility and avoid pushing.

Making compensation is more standardized and restrained, which is actually the protection of both consumers and express companies. On the one hand, it is not only forcing the courier company and employees to improve the sense of responsibility when the transportation is carried out, often in awe, strengthen management prevention, avoid illegal operations, fully attach importance to consumer rights and their own market reputation; on the one hand, it also prompts consumers Raise risk awareness, and use legal weapons when they are damaged to obtain reasonable compensation.

China's courier business volume has ranked first in the world for 8 consecutive years. The service users who have served are growing rapidly, and the network covers the network is constantly extending. Relevant laws and regulations and management levels must keep up with the speed of industry development. Relevant laws and regulations are more detailed and clear, and strikes the acts of infringing consumer rights and interests in order to promote market operating entities to improve the claims mechanism, reduce disputes in rights protection, and truly establish a healthy, orderly, fair and fair express market order.

Source: Comprehensive from Hubei Daily, Qianjiang Evening News, China Economic Weekly, etc.

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