Improve the efficiency of administrative services, Wuyang implements the working mechanism of the "Help Office" working mechanism

Dahe Daily · Yu Video Reporter Liu Guangchao Correspondent Ming Qi Shuai Peng Xiaona

"It is really intimate to go to the administrative service hall. The staff not only takes the initiative to say hello, and see the inconvenience of acting. I also directly sent me to the disabled window with a wheelchair to help me apply for a disability certificate. Thank you so much!" September 13th 13th! On the day, at the Maiyang County Administrative Service Center, the citizen Wang Xiangyang said excitedly holding the newly handled disability certificate.

It is understood that since this year, the Maiyang County Administrative Service Center has continuously innovated their work ideas, converted style and excellent services, and used the satisfaction of the masses as the effectiveness of the work. , Further stimulated market vitality.

In order to effectively improve the service efficiency of the administrative service hall, Wuyang County implements the "help office" working mechanism and forms the help office guidance team. Applying for the recruitment of 20 public welfare positions as an agent, 10 of which are the guidances to help answering the consultation questions of the masses and leaving the guidance for the masses. To deal with difficulties and carry out special offices, which greatly improves the service efficiency of the office hall.

In the problem of relieved "slow work" and cracking "things to work", Wuyang County Innovation launched the "standard text" working mechanism, formulated 2178 county -level counties, 39 township levels, 9 village levels, and clerks. Just fill in the parameters of identity information under the guidance of the agent, which can be submitted, which greatly saves the time and cost of the work. Implement the "advanced counseling" working mechanism, extend the service chain to the forefront of the project approval, the chief service officer of the window involved in advance, and implement joint counseling for the enterprise of the project to prevent enterprises from "running back and forth" and "detours" to achieve processing matters. Submitting is the acceptance mechanism for acceptance and tolerance. At the same time, it continues to optimize the project approval process, streamlines the pre -approval process, and greatly improves the efficiency of industrial reform approval.

In order to meet the diversity needs of enterprises and the masses, Wuyang County also set up "characteristic comprehensive windows" to regulate civil affairs, enterprise opening, public security convenience, engineering approval, social integration, cross -provincial general management, general domain management, one thing, one thing, On the basis of the "Comprehensive Agency Window" such as one -time office, for special groups and special matters, the "old, weak and disabled personnel" and "the window of the elderly and disabled personnel" are set up to provide a bottom service for enterprises and the masses.

According to statistics, since this year, Wuyang County has handled a total of 163,000 matters, 3,476 for the help of the disadvantaged groups, and provided 178 special services for the masses. , Effectively improved the sense of happiness and gain of the masses.

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