There are restrictions on the use of 10G traffic for free!"Pies" or trap?

At the end of July, Mr. He received a 10G traffic from China Mobile freely, which was called "5G single -mode traffic". Considering that most parts of Shanghai have covered 5G signals, Mr. He did not think much and opened the video software directly. However, without browsing, it received a SMS notification of "excessive use and 5 yuan for deduction". Obviously getting free traffic, how can it be deducted? Mr. He called the customer service to know that the use of "5G single -mode traffic" is limited. It is limited to 5G networks and cannot be used for 4G, 3G, 2G network traffic consumption. Using traffic will generate additional costs.

Searching for "5G single -mode traffic" on the network platform, similar to spitting. Many people question: It is probably the routine of the operator for free gifts. The purpose is to mislead consumers to pay additional traffic in unknown.

According to China Mobile's explanation, the 5G signal itself has the pain point of weak walls. When using a mobile phone, if the user is in a weak area, the 5G network cannot be connected. Compared with the mature 5G mobile phone, the configuration mode is different, and the configuration mode is different. Although most of the early 5G mobile phones can display 5G signals, in fact, 5G networks cannot be connected at all. This explanation obviously blame the problem and responsibility on the 5G signal and 5G mobile phone itself.

However, the key is that when most users are non -professionals, when receiving SMS such as "free gift 10G traffic", how do you know the restrictions on the use of "5G single -mode traffic"? On the other hand, the 5G signal has weak walls and early 5G mobile phones may not be able to connect 5G networks. How do ordinary mobile phone users understand these esoteric technical problems?

Free traffic, "pies" cannot become trap. Otherwise, it is not to give back users, but to damage users; not to enhance user stickiness, but to "self -esteem" to users. This requires China Mobile to come up with sufficient sincerity. In the notification SMS sending free gift traffic, the clarity and accuracy of the content are strengthened, and the claims that are ambiguous and may be misleading. If a SMS notification is unclear about the relevant content, it is necessary to guide users to the operator's official website or APP in the form of links. For details, the details should be presented on the first -level page to compress the query steps as much as possible. , Reduce the difficulty of operation so that consumers can inquire and learn about relevant information.

At the same time, the operators should do well for operators for the limitation of 5G networks and its limitation of 5G networks and their requirements for mobile phone equipment. For example, it is clear that the traffic is limited to the use of 5G networks and cannot be used for 4G, 3G, 2G network traffic consumption; 5G network signals are unstable and weak wallaries, etc. An "prevention needle": If the area or the mobile phone is not connected to the 5G network, the cost of traffic will be incurred.

The operator has the responsibility of disclosing information truthfully, and consumers have the right to avoid being misled. In order to do these homework for operators, consumers can avoid being misled by the so -called "free gifts".

Source: China Consumer News

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