The "12345" of Taiyuan "12345" in the national hotline of the provincial capital of the country ranks sixth

On September 12, the news came from the 12345 government affairs service of Taiyuan City. From June to August this year, the "D3 party" evaluation platform combined with the "zero point" to the "12345" hotline telephone terminal of 348 prefecture -level cities across the country. Monitor the Internet platform, and among the deputy provincial cities and provincial capitals, Taiyuan's "12345" hotline ranks sixth.

After 30 years of development in Taiyuan 12345 government services, it has become an important platform for government affairs services and government -civilian interaction at all levels.

In order to understand the operation of the "12345" hotline in various places, the "D3 Fang" evaluation platform combined with the "0 points" from June to August this year to conduct the "12345" hotline and Internet platform platforms of 348 prefecture -level and above cities across the country. monitor. Starting from the perspective of the public, the working method of experiential evaluation is adopted, and the 13 business scenarios of market supervision, taxation, health, health, human society and other departments are carried out. The indicators mainly come from the "12345 Government Services Subjects" evaluation platform, Chengdu Fengwo Technology, China Commercial Statistics Society, and many hotline units, including service response, service specifications for service response, service specifications , Problem solution, etc. After evaluation, the stool hotline of 12345 government service service in Taiyuan City ranked sixth among 32 deputy provincial cities, provincial cities, including sub -provincial cities, planned cities, and provincial capital cities).

In recent years, the "12345" hotline in Taiyuan has become more and more "hot", and the acceptance volume has continued to increase. It has brought together a large amount of social conditions and public opinion data. It is an important starting point for promoting the government's scientific decision -making and improving the level of urban governance. Next, the 12345 government service hotline in Taiyuan City will further improve the quality of the hotline telephone, multi -channel improvement, and further promote the effective solution of demands. At the same time, the "hotline" continues to improve the efficiency and level of the service efficiency and level of the service efficiency and the service efficiency and level of the "hotline" to the efficiency and level of benefit enterprises and the people.

Shanxi Evening News reporter Xue Jianying correspondent Yan Junyu

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