Suspected human hair in the tea drink?The reporter actually explored the sanitation of Jinan stores: the staff made a drink while making drinks

Shandong Business Daily · Sudao News reporter Wu Shaobo Du Zilin

In July of this year, Ms. Liao (pseudonym), a citizen of Changsha, Hunan, complained to Shandong Business Daily · Sudao News Network and Black Cat. After a foreign body similar to human hair, the relevant person in charge of the Xicha store refused to deal with Ms. Liao accordingly after learning that Ms. Liao complained to the local consumer association. The reporter sent an interview letter to Ms. Chen, the relevant person in charge of the Public Relations Department of Xicha. As of press time, no response was obtained.

Customer reflection: Suspected hair in the wedding tea drink

Shandong Commercial Daily · Sudao News Network noticed that on the complaints and social platforms such as black cat complaints, Xiaohongshu and other complaints, some consumers drink foreign bodies in the current drinks of Huancha, only on black cat complaints. Complaints about Xisha reached 761.

"At that time, after I found a foreign body in the cup, I found a good tea request for treatment. The staff of the store said that the hair of the takeaway may fall into the cup. The sealing membrane could not be dropped by the takeaway. "Ms. Liao told reporters that after anger, she found the local Consumer Association to complain, but what she did not expect was that she had agreed to arrive at the store at 3 pm to the store in the store. To solve the problem, the person in charge of the store refused to compensate for it after learning that Ms. Liao had complained to the Consumer Association. In desperation, Ms. Liao complained to Xixi Tea Headquarters, and the relevant person in charge of the headquarters compensated Ms. Liao.

Why does the above -mentioned Xicha store fate refused to deal with it because consumers reported to the relevant departments? Why does the sealing beverage similar to human haircuts appear; does Xida tea have certain hidden food safety hazards? In response to the above -mentioned questions, the reporter sent an interview letter to the relevant person in charge of the Public Relations Department of Xicha. As of press time, no response was obtained.

Store exploring: Disinfection in the operation of the clerk is not timely

Faced with frequent consumer complaints, recently, the reporter randomly visited a Xisha store located in Hang Lung Plaza in Lichen District, Jinan City. During the visit, the reporter noticed that in the operation counter, a staff member of the Xicha store was in the process of making drinks while receiving calls while conducting related machine operations. The time lasted for nearly two minutes. And after answering the phone, the opponent did not clean or disinfect the opponent.

In addition, the various ingredients placed in the operating table of the store are in a state of opening, and the ingredient box is stacked and placed in the ingredient box. The stains are obvious, and a staff member does not clean or disinfect the opponent after using ordering a single machine to order for consumers, and continues to make drink production.

Reporter survey: Xixi Tea continuously exploded quality problems

This situation has also made consumers feel disturbed. Does the actions of the staff of the Xizha stores meet the food safety operation specifications and the food safety requirements for the production of store drinks? Will Xida check or spot check on subordinate stores on a regular basis? What are the cycles and standards for inspection? Faced with these questions from consumers, Hi Tea failed to give a corresponding reply.

At the same time, the reporter noticed that on May 9, 2019, a number of sanitary unqualified situations were found in Xiangcha Xiamen Vientiane City Store. At the end of May of the same year, Xizhu Suzhou Yuanrong Store and Suzhou Yongwang Mengle City Store and many other stores It was exactly the same, and some consumers said that they had drank flies from the drink, and some stores were also investigated and rectified.

According to the previous media statistics, from May to June 2020, Xixi Tea has been found to have had health problems by the Market Supervision and Administration Bureau of Suzhou, Xiamen, Nanjing and other places. In September 2021, Yixi Tea clerk gave the sample a wrong drink to the customer to lead to the client's admission of gastric lavage, and once put the public's attention to the issue of Xizhu's health management issues to the largest. In December of the same year, Xicha was fined 450,000 yuan for the advertising content of fresh fruit products such as Yangmei and other fresh fruit products.

Shandong Commercial Daily · Sudao News Network Editor Zhang Lei Xue Xun Wang Zhizheng

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