Our district's unblocked demand channels to effectively solve the demands of the masses during the epidemic situation

Tianshan News (Reporter Su Luping reported) On the evening of September 9, the Press Office of the People's Government of the Autonomous Region held a press conference on epidemic prevention and control. At the meeting, Wang Guizhen, deputy secretary and director of the party group and director of the Autonomous Region Government Service and Public Resources Trading Center, introduced that since November 4, 2021, the autonomous region's 12345 government service hotline platform has established the work of "1+14+33" The system implements the two -level operation mode of local (state, city), and the supervision and guidance of the autonomous region. "1" indicates that the autonomous region's 12345 platform is responsible for the transfer supervision office of cross -prefecture and city and cross -departmental matters. Since the operation of the 12345 hotline, it has adhered to the people -centered, deepened the acceptance, and strived to achieve a number service enterprise and the masses of all ethnic groups, and set up the Lianxin Bridge between the party committee and the government, the enterprise, and the masses.

Since August 10 this year, the region has received a total of 821,700 companies and the masses. Among them, the immune -related demand was 306,800, accounting for 37.34%of the total appeal. It involves 73,300 pieces from Xinjiang, 68,500 policies consulting, 410,000 cases in consulting with epidemic prevention, 30,500 cases, 22,100 transportation, transportation medicine observation of 17,300 pieces, 14,300 nucleic acid testing, 1.35 service performance 1.35 10,000 pieces, medical assistance of 8,900 pieces, and 17,500 pieces.

During the epidemic, the masses asked for nothing. According to the arrangement of the party committee and government of the autonomous region, the 12345 hotline and the local departments in accordance with the requirements of special affairs of the disease -related demands, strictly implement the special immune -related appeal within 6 hours, and generally immune -related demands will be completed within 24 hours. Requirements. Multi -channel collaboration acceptance, strengthening, supervision, and follow -up. The 12345 hotline strengthened the collaboration with the Corps 96359 hotline. The first time with the autonomous region's party committee network information office, pomegranate cloud client, Xinguang wind hotline and other platforms to establish an efficient collaboration communication working mechanism. The transfer of supervision and supervision to solve the difficulties and the masses.

Since August 10, a total of 258,100 demands of the masses are resolved. Among them, 411,000 pieces of demands from Xinjiang, 60,700 policy consultation demands, 36,500 requests for epidemic prevention telephone, 29,700 requests for material guarantee, 21,900 traffic for transportation, 16,400 requests for transshipment medical observation, nucleic acid testing The demands of 139,000 were requested, the service efficiency appeared 13,100, and the medical assistance demands were 8,400.

In order to effectively solve the difficulties of the masses during the epidemic, they quickly organized grass -roots party members and social forces to be volunteers, and they participated in the prevention and control of the epidemic with community workers, providing residents with living materials distribution, medicine picking medicines, and coordination to help emergency patients seek medical treatment for medical treatment for medical treatment. At the same time, they actively collect difficult demands and actively coordinate contact with all parties to help the masses solve their problems.

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