After adding the oil, the power system failed, and the owner questioned that there was a problem with the oil product to make an oolong incident

Jimu Journalist Liang Chuansong

Correspondent Yuan Zhi

"After adding oil at Qijiashan Gas Station last night, I broke my car!" At noon on September 6, Mr. Wu, Gejian Development Zone, Ezhou, left a message in the customer group of Jinqiao gas station in Hubei Owish Petroleum Branch in Hubei. After adding fuel at the Qijia Mountain gas station in the Gejian Development Zone the night before, I returned home to find that my car love could not start and showed a hybrid system failure. There are problems with quality, let Mr. Wu find the gas station to "discuss". After investigation, there was a problem with a small part of the vehicle, and there was a problem with the oolong incident.

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"It has been pretty good at the Jinqiao (gas station), and there is a problem with the car after adding fuel to Qijia Mountain last night." Mr. Wu introduced that his car purchase just 1 year, and all aspects of the vehicle's performance are all aspects of the performance. Very good, never found other problems. On the morning of the same day, he immediately contacted the 4S shop staff after he found that he could not start. After not wanting to get the car in the 4S shop, the staff said that it may be a problem with the oil products, and repeatedly asked Mr. Wu if he added oil to a private gas station.

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Mr. Wu said that he is an old customer of Sinopec Hubei Okanto Petroleum Branch and has long been cheered at the Golden Bridge refueling shop in Gejian. On the evening of September 5, when the vehicle was insufficient, when he went to the Jinqiao gas station to refuel, the staff of the gas shop stated that the Jinqiao gas station was closed and it was guided to the nearby Qijia Mountain gas station. Thinking that after he arrived in Qijia Mountain to add oil, the vehicle had a failure when he drove home. Mr. Wu also determined that there was a problem with the quality of oil products. The gas station added inferior oil oil to his car.

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The news was sent to the client group and was worried that the customer would be misunderstood. Cheng Chengqiang, the head of the Jinqiao Gas Station Station, immediately left a message in the group to make Mr. Wu contact him. "After receiving the phone call from Mr. Wu, I immediately explained to the other party that the quality of the oil quality of all our gas stations is the same, and there are no quality problems." On the 8th, Cheng Qiang introduced in an interview with Jiomu Journalists. The Qijiashan gas station and their Golden Bridge gas station are the same batch of oil. The same transport vehicle is transported from the same oil depot to the gas station, and the qualified oil products are inspected. He suspected that the vehicle had other faults. The staff of the 4S shop did not check it out and patiently explained to Mr. Wu, hoping to further determine the cause of the vehicle failure.

Mr. Wu refuels at the gas station (source: Source: monitoring screenshot)

After the staff of the 4S shop carried out the oil circuit of Mr. Wu's car, they replaced the oil again. They still found that the fault could not be ruled out. After the vehicle was replaced by the vehicle's oxygen sensor, the fault light was extinguished. It turned out that Mr. Wu's vehicle did not fail the quality of oil, but the oxygen sensor was broken.

After learning that he had misunderstood the gas station, Mr. Wu clarified in the group and apologized for his words and deeds.

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