"Li Yongfang Mediation Studio", "Lao Niang's House" ... The "bumps" that cannot be solved in the neighborhood can be resolved in time

In the Ximen residential area of ​​Jinshan District, if there are contradictions and disputes between neighbors, they will think of the "Li Yongfang Mediation Studio" sitting and chatting. In this small studio full of Jinqi flags, many "pupae" that cannot be solved between neighbors can be resolved in time here.

The Ximen residential area is located in the urban -rural junction, and most of the old communities built in the 1990s. Persons' complicated, aging infrastructure, and lack of public services ... This series of shortcomings and weaknesses have once become the residents that residents often face face to face The "annoying thing" is also the root of the neighborhood contradictions.

"In order to further enhance the grass -roots governance capacity and explore the new model of contradictions and disputes, in 2015, we set up the 'Li Yongfang Mediation Studio', which absorbed a group of enthusiastic mediation work. The method of taking into account the method of managing and reasoning is committed to resolving contradictions and disputes at the door of the residents' houses, and actively creating a harmonious culture of the community. "Zhuang Li, secretary of the party branch of the Ximen resident district and director of the neighborhood committee.

It is understood that the mediation officer of the "Li Yongfang Mediation Studio" is mainly composed of 9 people including the leader, party group leader, and women's representatives. They are mainly responsible for home visits, policy promotion, and public opinion collection. "The mediators will take the initiative to go deep into the masses, and guide the masses to actively reflect the" things around "by playing the 'emotional cards'." Li Yongfang, the person in charge of the mediation studio, said, "They will give feedback in time every day, and I will be given away. To coordinate and resolve, and for difficulty in difficulty, I will report to the community mediation committee that asking lawyers and other professionals will be coordinated. "

Some time ago, in the old Ximen Huayuan residential renovation project, due to the installation of a resident of a resident, the construction party could not set up safety protection facilities in the early stage, which caused the entire unit to be unable to build. Due to the urgent mood of changing the living environment, many residents frequently complained and called the "12345" hotline to reflect the situation, and the neighborhood contradictions continued to upgrade. When the staff of the neighborhood committee communicated, they ate "closed doors". Later, Li Yongfang learned about the situation. The next morning, he waited for the stalls where the residents often bought food, and found the opportunity to pay attention to their family members. This eases.

In the Ximen residential area, there are many cases like such contradictions and disputes, such as house rental disputes, property disputes, neighborhoods ... These are successfully resolved under the mediation of Li Yongfang. Consensus of residents in the area. It is understood that the "Li Yongfang Mediation Studio" has accumulated more than 300 disputes, resolved more than 5,000 contradictions, with a success rate of 100%.

"The residential house is relatively old and there is no property management. It often causes neighborhood contradictions due to water leakage and water seepage. We will all look for Lao Li as soon as possible. She is always annoying and patiently. I am very satisfied, and the neighbors are even more harmonious. "Said Aunt Wang, resident of Linjiang North Village.

In fact, in many years of mediation work practice, Li Yongfang also summarized the method of mediation work of contradictions and disputes, that is, to go deep into the masses and go to the place where residents concentrate "ask the cold and warm"; patience and meticulousness, treat the residents as their relatives, eliminate the psychology with true feelings to eliminate psychology with true feelings Streile; think in other places, use empathy as a link, and improve the service capabilities of the people. Today, in the Ximen residential area, the residents are closer and the humanity is stronger.

“通过调纷止息，工作室不仅为辖区居民创造了和谐的生活环境，也带动了居民进行自我教育、自我管理，居民自治活力也更足了。”庄丽表示，除了发挥工作室的效能， The residential area also realizes the professional integration of the power. Relying on the public legal service studio, the lawyer consultant and the "legal understanding of people" resources have been revitalized, allowing residents to enjoy professional legal services at their doorsteps.

It is understood that the exploration and practice of the Ximen resident area in the "People's Mediation" work is a microcosm of the petition mediation of the "Lao Niang's House" of Jinshan Wei Town.

In recent years, Jinshan Wei Town has actively explored a new path to resolve the conflict between grassroots and disputes, creating the work brand of "Lao Niang's House", and gives full play to the "old maiden" in the community. The advantages of the regard actively mediate community contradictions.

According to the relevant person in charge, Jinshanwei Town will further improve and improve the solution mechanism of contradictions and disputes, integrate multiple resources such as lawyers, mediationists, volunteers, etc., continue to work hard to cultivate the typical of tree selection and form the brand effect. The "first line of defense" of social harmony and stability has shifted the contradictions to resolve the position forward, and resolves the contradictions and disputes of letters and visits in the bud state.

Author: Zhou Qian Bo Xiaobo

Edit: Zhang Tianchi

Editor in charge: Rongbing

*Wenhui exclusive manuscript, please indicate the source for reprinting.

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