State Grid Jingzhou Tianmen Power Supply Company: Be a good optimization of the "escort" of the business environment

"Are you satisfied with the service of the power supply company?"

"Good service, fast response, zero charging, I applied on August 25, and used the electricity on the 26th." On September 7, when the Discipline Inspection Commission of the State Grid Jingzhou Tianmen Power Supply Company visited Liumen Road Village, Duoxiang Town, the new newspaper reported Mr. Liu, a customer who uses electricity, feedback.

Since the beginning of this year, the company's disciplinary committee has implemented the work requirements of the "year of work style", gives full play to the role of supervising the "probe", and regards the special rectification of the business environment as the main battlefield. Pay attention to key links such as high -quality services, voltage quality, power supply reliability, and promote the implementation of various measures with the attitude of "zero tolerance" and the discipline of iron.

Warning education institutionalization. Focus on the implementation of policy implementation, service landing, prepare a list of small and micro power, cover full coverage to carry out warning education, watch warning education films, discuss the "integrity risk point around" Figure 13, push the integrity warning package 8.

The supervision model is three -dimensional. Apply a digital management and control system, adopt the form of "online+offline" supervision, comprehensively clean up the "zero -degree households", high loss and line -loss abnormal platform area, and check 44 strain lines through on -site inspection and anti -theft. Prevent hidden dangers of integrity risks such as "human, intelligence, relations, and power power".

Objects and unannounced visits are normalized. Randomly monitor and supervise the prevention and control of 20 business hall epidemic, service facilities, business environment, appearance and instrumentation, service behavior, etc. "In other ways, the grass -roots team conducted an assault inspection of the service situation, and issued a notification of 15 issues.

Question rectification list. Through the use of energy supervision and power supply service hotline, "one analysis and one tracking", attaches great importance to the problems raised by customers, and target "bleeding points" such as frequent power outages, low voltage, service attitude, electrical charging nuclear collection, industry expansion installation, etc. , Carry out customer visits, classify and classify the problem investigation disposal, follow the results of results, and timely curb the upgrade of work orders.

Information feedback is efficient. Combined with the community and village groups to jointly build a co -construction, set up the WeChat group of "Enterprise+Community+Village Group+Grid", collect customer opinions and suggestions, accurately transmit power supply information, and change "customer running legs" to "information running". Carry out party members and cadres to inspect the people at the grassroots level to solve the people's and worry about the people's hearts. The vast number of party members pioneers and demonstrations, demonstrate the leadership, listen to the people's livelihood, understand the public opinion, collect 16 issues of 10 aspects, complete 6 rectifications, and continue to carry out 10 items.

"In the next stage, we will actively explore the digital supervision model, make full use of marketing, production, collection systems and big data integrated platforms to improve the effectiveness of supervision in accurate targeted supervision," said the company's Discipline Inspection Commission.

(Correspondent: Peng Lian)

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