Optimize the business environment and use the "last mile" of common water gas

On September 9th, the seventh press conference of Heze Optimizing the Business Environment Theme of 2022 was held. The use of water and gas is related to the production of enterprises and the mass of the masses, which is an indispensable link for optimizing the business environment. In recent years, the Heze City Administration Bureau and the Heze Water Affairs Bureau have launched a series of specific measures in simplifying the processing process and improving service quality to help further optimize the business environment of the water gas field. How can the "last mile" of water use of water and gas and use water and use? At the press conference, the relevant person in charge of the Municipal Urban Management Bureau and the Municipal Water Affairs Bureau introduced the relevant situation.

Serving "zero distance", business "zero running"

In order to thoroughly implement the Municipal Party Committee, Municipal Government, and Provincial Housing and Urban -Rural Development Department to deepen the reform of "decentralization of management" and optimize the business environment deployment requirements, the Municipal Urban Management Bureau has set up work classes and strengthens work measures. Do a good job of simplifying the service of gas newspapers, effectively improve the quality of gas service services, and make every effort to promote the comprehensive improvement of the environmental indicators of the airframe business.

Strengthen the convenience of gas management. Enrich the online processing business and payment channels, guide the gas supply enterprises to accelerate the establishment of the construction and improvement of the installation business system; to simplify the access approval procedures for small and micro engineering, and further reduce the gas newspapers and time limit; actively formulate relevant standards and rules, standardize project acceptance acceptance Process, clarify rectification requirements, and ensure that the project acceptance is based on it.

Juli provides efficient and convenient government services. Webate the access channels of gas facilities, implement the "one -door" integration service and help service with gas municipalities, provide the masses with the whole process of help and to do services, and realize the "zero running leg" of gas heating. If the time limit for compression is installed and approved, if there is no external engineering, the reporting 5 links will be reported to two links to accept, and the reporting time will be compressed within 3 working days. If there is an external engineering, the external approval time does not exceed 5 5 Working days.

Improve the service evaluation system. Formulate service specifications and standards such as gas usage, and improve the content and channels of information disclosure around key tasks and concerns about the public. The "Heze City Gas Service Guidance Opinions" was introduced to standardize the behavior of urban gas service and improve the quality of gas service in our city.

Enhance the transparency of service toll projects. Further increase publicity, and actively publicize service toll projects through various methods such as websites and hall exhibition boards to facilitate the masses to understand and handle related businesses.

The Municipal Urban Management Bureau effectively integrates the process of reporting, changing the management and the installation of the water heater, actively connects with users, and handles the business on the spot. Customer service hotline guides users to eliminate gas failures by WeChat videos. Compared with previous telephone guidance, video guidance is more intuitive. It can quickly and accurately solve problems for users and continuously improve the user experience and satisfaction.

The time limit for water supply is compressed to 1 day

The Heze Water Affairs Bureau, as the public water supply department of Heze City, is based on the functions of the department. It focuses on the needs of the masses, continuously deepen water reform, enhance public service capabilities, and continues to improve the sense of water acquisition and satisfaction of the masses.

Serving the "addition", the masses are more convenient to use water. The "Standards for Urban Water Supply Services" was studied and formulated, and water supply services were standardized, and the "Heze Water Supply Enterprise Service Evaluation System" was established. In terms of water consumption, the reform of "decentralization service" was continuously deepened. Based on this Enterprise conducts survey and evaluation of water supply services. In 2021, the satisfaction of the water supply service people reached 94.25%.

The process is "subtraction", and the time limit of water is connected to the shrinkage. The documents that simplify the water supply reporting procedures have been issued one after another, which continues to pressure links, shrinking time, and reduced materials. The water supply reporting link is compressed from the initial 7 links to 2, and the time limit for the water supply report has been compressed from the original 5 days to 1 day. It can be handled with an ID card or a business license, and the tolerance acceptance system is promoted.

To do the "multiplication method", the department links one window. Actively cooperate with the Municipal Administrative Examination and Approval Service Bureau and Electricity, Qi, Warm and other departments, implement hydropower heating joint installation services, set up water and electricity heating joint loading window for online government service website, and the establishment of the administrative approval hall of the offline administrative examination and approval service bureau Hydropower heating joint installation window to promote the "one thing" reform of hydropower heating reports.

Water supply enterprises have established a 24 -hour duty and maintenance system, and published service calls on the official website, which further enhances the water supply service capacity.

"Continuously contributed" with water and gas

Considering the actual difficulties caused by the epidemic affected by small and micro enterprises and individual industrial and commercial households, this year the Municipal Urban Authority adopted a "non -stop supply" policy to help small and micro enterprises and individual industrial and commercial households relieve gas use and economic pressure. Small and micro enterprises and individual industrial and commercial households that can pay in time to implement the "6 -month arrears of charges", allowing slow -payment fees, and exempting late fees during the slow payment period. At the same time, in order to ensure the needs of residents' gas use, outdoor watch users have failed to pay in time to implement the arrears of the fees and do not charge liquidated damages to ensure that the residents are used normally.

In response to the survival dilemma of small and micro enterprises under the epidemic, the Municipal Water Affairs Bureau strictly implements relevant national, provincial and municipal policies, and requires county and municipal water and water group tap water Co., Ltd.With the "arrears of" water in the water "policy with individual industrial and commercial households.At the same time, the city's tap water company has formulated detailed rules for implementation of small and medium -sized enterprises in arrears. For small and micro enterprises and individual industrial and commercial water households with direct trade settlement water meters due to the temporary production and operation of the epidemic, it implements waterSlowly pay.At the same time, the 6 -month -old expenses are settled, and the exemption fees are exempted from the exemption fee during the periodic period to help small and micro enterprises and individual industrial and commercial households out of their predicament.As of now, there are 56 small and medium -sized enterprises and individual industrial and commercial water households who have enjoyed "arrears and non -stop supply" in urban areas, with a slow payment amount of 5,600 yuan.Jiang Peijun, a reporter from Heze Pay Industry All Media

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