Struggler · Zheng Youth 丨 Cui Shichang, an international flight attendant: "There is a big service in the small luggage"

Xinhua News Agency, Guangzhou, September 9th. Question: Cui Shichang, a investigator of international flights: "There is a big service in the small luggage"

Xinhua News Agency reporter Tian Jianchuan

His job is to turn his luggage around international flights. Too ordinary work? No, he said that the safety of luggage is related to the first experience of passengers entering the country. Too small work? No, he said that there were no small things in the interests of passengers, and there was a big service in small luggage.

Cui Shichang, 31, is the head of the International Duty Department of the International Duty Department of Guangzhou Baiyun International Airport Co., Ltd. Aviation Transport Services Branch. In his words, it is simply a "passenger baggage waiter".

International entry flights are the key prevention and control parts of the epidemic prevention and control. Cui Shichang and his team wearing white protective clothing often answered the questions to passengers in the luggage turn of the entry hall.

"Guarantee passengers to pick up the luggage smoothly to reduce the stay time, reduce the risk of epidemic dissemination, and guide passengers to the transfer hall to take a special car to the isolated hotel." Bad things, you can find them as soon as possible.

On Cui Shichang's protective suit, there is a conspicuous red heart -shaped sticker, which is the international luggage query logo designed by himself, which is convenient for passengers to find them quickly in the crowd.

Seven years ago, Cui Shichang graduated from the School of Visual Communication and Design of Shandong Academy of Arts and Crafts and joined Baiyun Airport. "Unexpectedly, your professional specialty can also play a role at the airport," he said. In the entry hall, several posters of the report that guided the health of passengers were printed on the entry hall, which was also designed by him.

The warm service falling in the subtle place makes people feel intimate. Cui Shichang found that some passengers would throw away the damaged luggage, which is a pity. He left the damaged boxes, and some passengers encountered problems such as wheel damage and stirrs.

At the airport, a female passenger thanked Cui Shichang: "Thank you! Thank you for your warmth." Her suitcase wheel was broken, and dragging her luggage all the way was very embarrassed.

In the eyes of colleagues, Cui Shichang is a "enthusiastic". Passengers are in trouble, and he will always provide the service that he can reach.

One afternoon, he saw a fifteen -year -old girl squatting in the entrance hall and crying. After asking, she learned that her pet dog could not go through the customs application procedures for the time being for the time being.

It turned out that when the little girl returned from abroad, the serum of pet dogs proved to be at the duty counter of the local airport. Cui Shichang immediately tried to find a way and found that another airline company had a flight to Guangzhou later that day, and he immediately coordinated. At more than two o'clock in the morning, the materials needed by the girl were brought from this flight, and the pet dog returned to the little girl.

"The little girl kept saying thank you, I said nothing, and my elder brother is happy for you." Cui Shichang said.

The urgency and danger are always responsible for young people. After the outbreak of the new coronary pneumonia, Cui Shichang led young members and business backbones to form a youth commando, and successively completed the transportation of tens of thousands of boxes of medical supplies and the flight security tasks of assisting the Iraq and Serbian expert group.

According to the needs of the epidemic prevention and control, Cui Shichang's team is used as high -risk positions and needs centralized residence management. In 2021, as the first group of members, he entered the closed -loop management model. He and his colleagues overcome difficulties, repeatedly studied each process node and guarantee details, and sorted out a set of working models and processes suitable for the closed -loop management of international entry luggage inquiries, providing follow -up colleagues with operable templates.

"There is a big service in the small luggage, and we will continue to do a good job of intimate service." Cui Shichang said.

【Edit: Jiang Yuwei】

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