Hohhot 12345 won the two major prizes of "Top Ten Outstanding Hotlines National Outstanding Hotline in 2022" and "Professional Modeling model"

On September 7th, at the 6th National 12345 Government Service Hotline Conference, Hohhot City received the two awards: "Top Ten Outstanding Hotline models in the country in 2022" and "Professional Mission".

"Top Ten Outstanding Hotline models in the country in 2022" is awarded the top ten hotline units in the national deputy provincial level and provincial capital cities. The "professional support model" aims to strengthen the exploration of vertical fields, upgrade business processes, seek business breakthroughs, promote the preciseness of demands, and improve the hotline to handle quality and efficiency in high -quality professional innovation hotline units within the country.

Since the establishment of the command and dispatch center of Hohhot City, the Hohhot City has always adhered to the two -wheel drive of "people -oriented" and "digital intelligence". Grassroots governance capacity and level have continued to improve. No. 1 Tongda, full answer. On the basis of providing 7X24 hours of hotline artificial talk services, all appeals are answered. Things must be solved and a full -scale closed loop. The "circular assessment" system is implemented in the unsatisfactory request for the request for unsatisfactory and settlement, until the work order is closed. Digital wisdom can be enabled and monitored throughout the process. The development and construction of the "Hohhot's Response" comprehensive intelligent system platform, the full process of intelligent monitoring, and timely multi -dimensional detection and analysis data information. Construction rules and regulations, standardized throughout the process. The work system has been formulated, the "Secretary Mayor Review System" has been established, and the work review meetings are regularly held to promote the efficient implementation of the work.

Hohhot's losses are committed to creating a convenient, efficient, standardized, and intelligent government service "general customer service". As of the end of August 2022, a total of 2.83 million requests were accepted. With 711,000 pieces, the work order setting rate, demand response rate, problem resolution rate and mass satisfaction rates reached 94.17%, 99.11%, 87.27%, and 89.92%. The channels for running channels are quickly solved.

In the next step, the municipal response, the command and dispatch center of the city will continue to work hard, continue to work, and promote the capital to accept the work of the capital to improve the quality, improve the efficiency, and upgrade. Effects the positive image of Inner Mongolia, helping to build a beautiful youth city and a grassland city!

Source: Hohhot 12345

- END -