"I followed too fast, I thought it was a liar."

Due to the negligence for a while, the child's ten -year cold window was hard to read. She was almost desperate to write to the "Ping An" director's mailbox with a trial attitude. Can things be resolved?

In the middle of the night of June 28, 2021, the Longhua Branch of the Shenzhen Public Security Bureau received an emergency letter transferred from the "Ping An" director's mailbox. Thinking that the political trial ended on July 7, just uploaded a certificate of no criminal record before that. I did not expect to open the website that night to find out that the certificate required to upload a proof of criminal records before 10 am on June 29. Only less than 12 hours! According to the normal processing process, it is impossible to handle it at all. Ms. Wang's couple thought of the help of the director.

Wu Yanmei, a staff member of the mailbox, contacted Ms. Wang as soon as possible after receiving the letter, and immediately coordinated the business responsible unit, the Interpol Police Brigade of the Longhua Branch, the responsibility police officer Lin Cong, explaining the letter from the letter at this moment.

At that time, the business volume of the college entrance examination was released, and the business volume of applying for no criminal certificate was surging. Under normal circumstances, it took 3 days from the application to the review to the certificate. Considering that the child is in the university, the police specially runs, and rushed back to the unit from home overnight. At 0:30 am, the urgent criminal non -criminal record proved to be the hand to the believer Ms. Wang.

Ms. Wang, who is very grateful, immediately sent a letter of thanks again through the mailbox: "The director is good! My criminal non -criminal records have been applied to the problem for less than 2 hours. Thank you for the duty policeman and the police officer Lin Cong brother, brother Lin Cong, They patiently instructed me to handle it online. Here I would like to thank Police Officer Lin who handled my business late at night. When I drove to Longhua Branch to get a certificate, I was moved to cry. When the director left a message, I just tried the idea of ​​trying. I didn't expect it to do it. Thanks the party, thank the government. The Longhua administrative service building was brightly lit at night, and I felt their dedication and dedication. "

It took less than 2 hours to get a letter from the crowd to the final settlement. It is inseparable from the scientific and reasonable operating mechanism and strong work classes behind the masses' "urgency and sorrow" problems such as urgency and worrying.

It is understood that in order to ensure that the masses "do it fast", the Shenzhen Public Security Bureau uses the "Ping An" director's mailbox as the "first -hander" project to introduce internal and external data such as 110, 12345, and 12389 to achieve online acceptance circulation and distribution orders. Treatment and feedback are closed -loop management. The platform consists of a total of 351 people (police types), branch bureaus, and police stations of 351 people in command, legal system, public relations, petitions, videos, and police inspections. Internal signing, contacting the letter within 30 minutes, and the first feedback within 4 days.

"I followed too fast, I thought it was an intermediary or a liar."

In April of this year, Mr. Jiang, who lives in Longgang, Shenzhen, encountered an annoyance. His eldest daughter was studying in the third grade in Shenzhen. Due to his busy work and not knowing the household administration business, when Mr. Jiang remembers the transfer of hukou for the children, only 11 days left from the registration deadline for the entrance examination. Working day. In order to accelerate the fast office, Mr. Jiang has found an intermediary and has tried various methods. He has no results, and even encountered scammers.

"It was noon on April 17th, and the child made a trouble with me for the exam. Later, I accidentally saw the director's mailbox. I did not know what it was. I did not expect that it was only a few tens of minutes in the middle, and I received a reply. I was very excited at the time. "Mr. Jiang told reporters that because it was the weekend that the house was not going to work on the weekend, he suspected that the other party was fraud or Agency.

However, what Mr. Jiang did not know was that from the moment he wrote to the "Ping An" director's mailbox, a relay running for a special event was scrambling to conduct clock: the letter flowed to the Longgang Branch of the Shenzhen Public Security Bureau as soon as possible, The relevant person in charge of the Public Security Management Brigade of the Longgang Branch immediately contacted Mr. Jiang to patiently explain to it to the business processing specifications and workflow. After understanding the actual difficulties and urgent needs of the believer, I informed that you can go to the Longgang household hall to fill in the application for an emergency approval application the next day. surface. At the same time, the Public Security Management Brigade initiated the rapid approval mechanism, arranged for someone to use the weekend break time to return to the unit to deal with it, and do a good job of follow -up and docking. "On the morning of the 18th, I went to sign an emergency approval procedure, and I received the information relocation permit on the morning of the 19th. Later, I told the intermediary that it was done through the director's mailbox. Only the matter can be used to help him. Your little thing is for help, and others ignore you at all. I said I did do it. "Mr. Jiang told reporters that the words are full of gratitude and pride.

Send the permit to the police station where the original household registration is located, move out of the household registration materials, and then apply for the household. At noon on the 24th, Mr. Jiang finally completed all the children's households.

"The registration of the entrance examination is at 6 pm on the 24th on the 24th. There is a problem with any link in the middle, and it may be yellow." Mr. Jiang said, "In the process of entering the household, I felt the tolerance of Shenzhen and the speed of Shenzhen. Thanks to Shenzhen Police Police for their hard work, and I thought of a word 'people came.

Zhong Xinhua, deputy director of the Law Enforcement Supervision Center of the Shenzhen Municipal Public Security Bureau, said, "The" Director of the Ping'an Department "mailbox has become a heart bridge of listening to public opinion, responding to the call, and closely. Really solve the crowd's urgency and worry about things. The special class has a reply, and there are responses of things. There is an echo.

Correspondent Yue Gongxuan

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