Yunqiho ｜ Hotels do the guests clean up 9 porcelain teeth as garbage?Cleanor: I haven't seen it

When Zhang Ting and his family returned to the hotel room, the porcelain teeth were gone with the braces.

Cover Journalist Du Zhuobin Photography Report

On September 4th, 3 days have passed since the 9 porcelain teeth that have been lost from you. Because there is no teeth, Zhang Ting (a pseudonym) is difficult to eat, and it is maintained every day.

Zhang Ting said through the cover news cloud for help, three days ago, in a hotel room in Leshan City, Sichuan Province, she lost 9 braces inlaid with 9 porcelain teeth. I hope the hotel can compensate at the original price.

In this regard, the cleaning cleaners who clean the rooms said that the cleaning work is strictly standardized and will not easily throw the hotel guests. The guests have no evidence to prove that the porcelain teeth are thrown away.

A person in charge of the hotel told Zhang Ting that the hotel party has not fully investigated the matter, and a solution will be formulated later. At present, the local police station is mediation.

Store guests: braces inlaid with 9 porcelain teeth are suspected to be lost in the guest room

According to Zhang Ting, at the end of August, she and her family came to Leshan to deal with business affairs and stayed at Mi Duo • Designer Smart Limited Hotel. At noon on September 1, she agreed to clean up at the front desk at 12:30. At that time, she felt uncomfortable in gums, so she took off the braces inlaid with nine porcelain teeth, wrapped with a napkin, put it on the side of the hand -wash pool, and left a message to the front desk: "There are braces in the room When the garbage was collected, "Zhang Ting said that the front desk had responded to her" good. "

Zhang Ting left a message from the front stage, reminding not to lose the braces.

At 5 pm, Zhang Ting and his family returned to the hotel room and found that the braces were gone. "Immediately, I asked the front desk. The front desk said to help us find it. Then the property said that the property had taken away the garbage and could not be found.

The hotel claimed that he had not accepted the braces.

At around 8 pm, Zhang Ting contacted the front desk again, and was told that the property that the property was transported was found, but there was no herbces inside.

Zhang Ting said that she relies heavily on porcelain teeth. "I miss those nine teeth. I usually have difficulty eating. These days I have been drinking porridge. When I can't, I go to the hospital to lose glucose." Zhang Ting said that nine porcelain teeth and braces a total of 6,000 yuan She hopes that the hotel can come up with a reasonable solution.

Cleaning staff: I haven't seen braces

On the afternoon of September 4, the cover reporter saw the front desk employees and cleaners at the hotel. According to the front desk employee, she did receive the news of the braces sent by the guests that day, and also conveyed the information to the cleaners.

The cleaners said that she did not see the braces in the room that day, let alone throw away the guest's things at will.

"Not to mention the braces, I did n’t throw in half of their drinks.” According to the cleaning officer, Zhang Ting's room was relatively messy that day. She was also very cautious when she was cleaned. There is no evidence to prove that it is lost when cleaning.

Hotel response: The police have been involved and are negotiating to resolve

On the evening of September 4, the hotel manager said that the police had been involved and the hotel was negotiating solutions with customers.

The Tongjiang Police Station of the Central District Bureau of Leshan City confirmed to reporters that the police had been involved in the matter and was under mediation.

Zhang Ting also told reporters that she called the consumer's complaint (12315) to make a complaint under the suggestion of the police, and the other party suggested that she take the legal procedure to defend her rights.

Lawyer's point of view: Guests should be responsible for proof in response to the hotel's presence.

In this regard, Lawyer Guo Gang of Sichuan Fangce Law Firm believes that as an operating unit, the hotel establishes a accommodation contract with consumers. Evil. If consumers can point out that the hotel is obviously faulty, the hotel will take responsibility within the scope of fault. "For example, thieves or cleaners enter the guest room theft, etc., the hotel is responsible."

If the guest fails to provide evidence to prove that they have stated to the hotel that the storage items are valuable items and values, the custody responsibility of the hotel is only limited to a reasonable range, and the excess will not be supported. Especially valuable items such as porcelain teeth, without being submitted to the hotel to keep it and have no evidence to prove that the hotel party is fault, the hotel does not need to bear any responsibility.

At the same time, Lawyer Guo Gang believes that even if the incident eventually went to the lawsuit, according to the legal principles of "who advocated and who proof", Zhang Ting also responded to the loss of porcelain teeth. responsibility.

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