Support the "protective umbrella" of the industry, the Social Social Service Center of the Shibei District of the North District, to improve the satisfaction of the masses

"Hello, this is the Human Resources Service Center of Shuangshan Street! What business do you want to consult?" At 9 am, at the Shuangshan Street Human Resources Service Center in Shibei District, Sun Yu has been busy handling each of the people in the window Human social business. "There are many companies in the jurisdiction and more residents. High -quality window services are essential. This is also what we have to do." In the past 20 years at the Window Service at the Human Resources and Social Affairs Service Center Window service experience and strong human social business skills, efficient efficiency, meticulous and enthusiastic service attitude have become his symbol.

Since the beginning of this year, the Human Resources Center of Shuangshan Street, Shibei District has taken the basis of improving business capabilities, service capabilities, and communication capabilities in accordance with the overall deployment requirements of the "Make -Style ability" activity. With the will and determination of "attacking mountains", the service concept of "service with temperature and speed" is based on the service concept of "service with temperature and speed" to do practical things for residents and enterprises in the jurisdiction.

Intelligent service, convenient upgrade, activating employment and entrepreneurship ecology

"I am an enterprise in your jurisdiction. I will give you a letter to thank you from Teacher He and all teachers in the hall of Shuangshan Street Service Center!" Recently, the streets received the thank you letter from the enterprise Qingdao Ruikai Consulting Management Service Co., Ltd. The company's poor operation recently, and the procedures for the cancellation of the enterprise caused the social security subsidies of employees to apply for difficulties failed to be reviewed. After receiving a call from the enterprise, He Shuai, Human Resources and Social Affairs, patiently answered the company's questions patiently. He repeatedly coordinated and communicated with the superior authorities, and finally applied for subsidies. "As a human social window unit, we encounter various service objects every day. Only when we listen in our hearts, we will not be able to solve the difficulties of the industry." He Shuai said with a smile. Starting from improving the quality of service from the Street Human Resources and Social Affairs Center, the staff requires the staff to change the work method, learn to "change" thinking, and make the service work "on the heart", "usually" and "at the door of the house", from a smile, a greeting, etc. Starting the details, let the service target feel the "home", which is closer to the distance from the service object.

The concept of "ingenuity" penetrates into human -social services and pays attention to the details of details. In order to solve the bottlenecks of the staff's more legs, the staff's efficiency and the publicity of the human and social policy are not promoted, focusing on work innovation, and doing a good job of human and social services. Since the beginning of this year, the Human Resources Center has visited 13 enterprises on the spot to provide enterprises with more than 10 on -site services such as post information release, policy explanation, subsidy business one -to -one guidance, policy answering questioning; launch "smart employment@+cloud service" On the service platform, the platform involves more than 10 business consulting processes including the social security subsidy of the unit and transforms offline processing into online guidance. Through the combination of online and offline, "policy finds people" and accurately expands various employment promotion policies to benefit As of now, the distribution of more than 55,000 yuan in social security subsidies for flexible employment, more than 2.9 million yuan in loans, distributed more than 2.6 million yuan in various types of entrepreneurial subsidies, and benefited more than 200 enterprises; ensure enterprise labor and employment, carry out 2 online recruitment fairs for the "Spring Wind" online recruitment fair Provide more than 1,000 positions, closely connected with the masses, expanded the masses' awareness of policies, and enhanced the satisfaction of the masses.

Expand and innovate, the service is accurate, start a new working mode

Focusing on the goal of "zero distance", service acceptance of "zero push", "zero backlog" of service matters, "zero errors" of service quality, and "zero complaints" of service objects, Shuangshan Street Human Resources Service Center is constantly promoting convenience services Upgrade. This year, under the new situation request, Shuangshan Street Human Resources Center innovatively proposed a new working model of "express delivery, precision service", and quickly delivered the needs of the staff to the corresponding business department through@+cloud service. Handle, and timely feedback to handle the results, implement the "precise service, help the agency" to implement it, truly do fast -run services, and find people to find people. In the second public employment service special business competition in Shandong Province in 2022, the service model was awarded the excellent public employment service case in Shandong Province. At the same time, the Human Resources and Social Affairs Center creates a courier@+grid service platform, and establishes a liaison mechanism with the relevant departments of the district Human Resources and Social Security to classify the needs of enterprises and residents in the jurisdiction. The liaison officer answered professional answers to form a courier -type closed -loop service of human social business. The establishment of the "Community Grid Service Station" enables enterprises and residents in the jurisdiction to consult and declare related businesses nearby to ensure that human -social services can be landed and effective.

Human social work is a livelihood project. The business involves a wide range of business, the service objects are complicated, and the policy updates are fast. It also needs to be hard to hit the iron. The Human Resources Center has three -character skills with "three -character skills" with "three -character skills". With the "catch -up" development thinking and working status, it will improve the team service level and improve the satisfaction of the masses. Relying on the "military training" activity carried out by the Ministry of Human Resources and Social Affairs, the staff of the window requires the combination of the post practice, adopt an online and downward combination, actively trace the roots, master the full picture of the regulations and policies, and realize it in the middle school in the middle school. The answer to the policy is in place without leaving no doubt. Sun Yushan, the Human Resources and Social Society Center of Shuangshan Street, won the title of high -quality service of high -quality services in the national human resources and social security system.

(Correspondent Zhang Yang)

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