Financial Comment ｜ Don't throw the courier in the box. Will the courier brother listen to you?

Text/Yangcheng Evening News Critics Qi Yaoqi

Express delivery came to the door, which was originally a natural mission to win the majority of the market. However, in recent years, many changes have appeared, and they have not even sent the door to the upper hand.

There are a few reasons: First, the sense of anxiety caused by the safety reasons, and the people are unwilling to deal with strangers directly. For example, it is embarrassing to wear a pajamas to open the door. At the same time, I am reluctant to know too much about their own details and information. Because parcel express delivery will reveal the item information in it, once the courier associates with the user, it will be portrait of users. Especially for some single women, there is still a danger of privacy leakage and tracking the trajectory of life.

The second reason is the "fear" caused by the epidemic. Express packages trek for long distances and experienced countless people, and users do not want to directly reach out to contact, preferring to let him lie in the courier box first. The third reason is that of course there is no time to pick up and no one. Rather than throwing it directly at the door of the house, it is better to put the courier box. For the courier, it saves labor costs.

Although the above reasons are reasonable, there is no user confirmation, and the courier can still not claim in the courier box or concentrated point. Because the "Express Market Management Measures (Revised Draft) on January 7" (Draft for Soliciting Opinions) pointed out: companies operating the express delivery business shall not be able to submit the express delivery to the smart courier box without authorization without the consent of the user. , Express Service Station and other express -end service facilities.

This stipulates at the legal level, "getting your hand is the norm, and the cabinet is a special case." The purpose is to fully protect the user's acceptance rights. After all, a piece of clothes can be tolerated, but a computer and a pack of frozen products are also thrown into the courier box, which is indeed too risky. Nonetheless, the courier company still has its inertia, and its purpose is to save labor costs and strive for higher efficiency. For example, send a text message to inform the courier box. If the user does not oppose it, it becomes the default; if you have to send it to the door, contact the courier Yunyun.

Under normal circumstances, the proportion of opposition is small, so if you continue to focus on the default, it will become the norm. The so -called ignorance, SF gives these 5 yuan red envelopes compensation, provided that the customer's complaints and customer service feedback confirmation is required, and the average person will not have time to toss the matter, not to mention that the red envelope is not cash.

In real life, let alone send the door, even if it is a concentrated delivery point, it is often a piece of cement land on the side of the road. Especially many large units, dormitory areas, and campuses. The courier is directly rejected and can only call users on the roadside. Then the user came out again and led his courier back like picking up trash. Even during this period, even if the courier could not be seen, the user could only pick back his courier or takeaway across the railings by the word integrity.

Source | Yangcheng Evening News · Yangcheng School

Editor -in -law | Li Xu

- END -