Binzhou City has obtained gas usage and fully realized reporting service "online office" and "hand -in -hand office"

On September 6, the Municipal Government News Office held a series of press conferences of the "Greats 20 Congress -Deepening the Reform of the Business Environment" and the "Bin Zhou to" brand "— to obtain special sessions in the field of electricity, water, and gas. At the scene, Du Shouguo, a member of the party group and deputy director of the Municipal Housing and Urban -Rural Development Bureau, introduced the work measures and progress results in the field of gas, and answered questions from reporters.

According to the press conference, the Municipal Housing and Urban Construction Bureau attaches great importance to obtaining gas work, and listed the use of gas newspapers as the key content of "find shortcomings, seek countermeasures, promote development" research activities in the town. Work deployment arrangements and on -site inspections. As of now, the city has obtained the full realization of the reporting service "online office" and "hand -in -hand office", and the hydropower warm Xinshi newspaper is implemented in an orderly manner. The Internet of Things gas meter can achieve more than 54,000 households, which can achieve gas inquiry and "zero running legs"; 27 pipeline gas companies have established a natural gas pipeline information system, and the level of information management has been effectively improved.

Implement "online office", "hand in hand" and "joint newspaper" to improve the convenience and experience of work

Comprehensively implement the new process of "advance intervention and joint newspaper". The gas supply franchise enterprises can set up access ports in the approval management system of Binzhou Engineering Construction Project, obtain project information in advance, and establish a "one window acceptance, one form application application for" hydropower warm Xinxin TV joint installation "service window, The "Five One" Hydropower Heating Xinxin Newspaper Model of One -Netcom Office, One Investigation, One Chain Processing "is comprehensively improved to comprehensively improve the efficiency and service level of the installation work.

"In the past, users had to fill in at least 6 reports of the reporting application for 6 units. Now they only need to fill in a form. After receiving the application materials at one time, the project construction information is pushed to the corresponding municipal public service units through the project approval system. The municipal public service unit takes the initiative to dock the construction unit within two working days, and change the "sitting service" to the "active on -site service". If multiple units are required to investigate on -site Implementation has greatly improved the convenience and experience of work. "Du Shouguo said.

In addition, actively promoting multi -channel processing online business can achieve multi -channel online acceptance functions through WeChat public account, corporate website, "Ai Shandong" APP, etc., and realize "do not go home online, handle it anytime, anywhere", and improve customers. Experience.

Implement the "help office commissioner" system and "customer service manager" service model, follow the process of tracking services throughout the process

"What application materials do you need to prepare?" "What is the process of joint reporting?" This is a common problem for enterprises to handle business personnel. In order to prevent enterprises from "two -ends" because they are unfamiliar with the unnecessary process of handling processes, the city implements the "help -agent commissioner" system and promotes the "customer service manager" service model.

In the establishment of the municipal public service area of ​​the Government Service Hall, the establishment of a helper agency to introduce the business processing process and the required information, help the operation approval management system, help enterprises to complete the joint reporting business in a timely manner, and escort the rapid approval. At the same time, the "customer service manager" service model is promoted. In advance and advance services during the project planning and generation stage, provide "one -to -one" docking guidance, reporting, and access services, arrange the help of the agency staff to track the service, and conduct irregular tracking of return visits, which effectively solves the process of enterprise service process. The problems such as "unclear door, unfamiliar road, and running back and forth" promoted the improvement of quality and efficiency of the project construction project, and enhanced the sense of gain and satisfaction of the enterprise.

"Standardization" and the construction of "intelligence" allows users to save time and effort and effort

Through "standardization" and "intelligent" construction, users save time and effort.

Water and gas business involving reporting, payment, maintenance, and transfer can be used through the "Netcom Office of Government Services" in Shandong Province to achieve standardization of the entire process. Each gas supply enterprise formulates and improves internal processes and solutions, disclose relevant service information and charging information in a timely manner, and accept relevant departments and social supervision. Printing and issuing the "Binzhou gas pipeline aging update and transformation and smart gas safety management system construction work plan", urging gas operating enterprises to make full use of advanced technologies such as the Internet of Things, cloud computing and big data Safety management system construction.

Pilot implementation of the shared business hall of municipal public enterprises to promote the "one -stop" service

The Municipal Housing and Urban Construction Bureau actively took the lead in discussions and discussions with relevant municipal departments and franchised enterprises, field research and plan demonstrations, the highest standards and optimal levels of the benchmark, piloted the implementation of municipal public enterprises sharing business halls, and promoted the development of hydropower warmth. " One-stop service.

By organizing eight specialized units including CNPC gas, Binzhou thermal power, and Wuhai Water Company to integrate resources, build sharing, and integrate wall integration, eight "hydropower heating Xinxin" shared business hall has been built. Relevant departments actively organize window personnel to carry out cross -industry business training to achieve the "one -stop" process of conventional businesses such as water and electricity heating information consulting, payment, installation, and inquiries. On this basis, actively develop and allocate water and electricity heating sharing terminals to further optimize the unified payment service of hydropower heating.

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