[New Era of Endering New Journal of Joining] The optimization and upgrading of the litigation will be done, and the masses have the demands directly to do it!

The acceptance is the "barometer" of the people's livelihood, which reflects the demands of the citizens, and the inspection of party members and cadres for the people's feelings and governance capabilities. The people have been calling, I responded. In recent years, Changping District has insisted on relying on the 12345 citizen service hotline platform to establish and improve the "whistle to report" mechanism. The problem goes to the front line to do it, from the acceptance, sending orders, handling to feedback, inspection, forming a closed -loop mechanism, so that the worry, troubles, and worry about the people's houses, do it immediately, can do it, and can really do it. The acceptance of the acceptance work is on the masses' "minds" and continuously improves the sense of happiness and security of the masses in the jurisdiction.

Many residential communities have been completed for a long time, and the supporting facilities and people's livelihood guarantee functions can not meet the current needs of residents, and residents' willingness to transform is strong. However, due to factors such as the use of financial funds in the city and districts, the transformation of such old communities has always been difficult to find a path. Huoying Street Harmony Home Community is one of them.

Huoying Street Harmony Home Community lived in 2006, with a total of 41 residential buildings. In recent years, the exterior wall of the building has become more and more serious, especially due to extreme weather, the problem of exterior wall skin and outer wall decorations have occurred from time to time. Although the property is inspected and maintained regularly, and the enclosure is set to prompt residents, the wall Skin falling off is still invincible, which affects residents' lives to a certain extent and has hidden safety hazards. In the past two years, the Harmony Home Community has received a total of 25 demands on exterior wall maintenance.

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To this end, Huoying Street has exerted the advantage of the territory. Through the platform and promoting cooperation, it effectively solves the problem of harmonious homeland transformation, and promotes the acceptance of the old community to take the work. "In order to improve the quality of the transformation, we have organized and communicated and coordinated meetings and plan review meetings with the District Housing and Urban -Rural Development Commission. After the on -site identification of third -party institutions, 10 buildings in the community were included in the scope of public maintenance. The original mottled wall was renewed, and the old district had a new look. "The relevant person in charge of Huoying Street introduced.

Building 71, Jingkeyuan, Chengbei Street, with similar problems, has also completed the maintenance of houses this year, and the problem of leakage was completely resolved.

Building 71 of Jingkeyuan was founded in 2005. It is an old community without competent units and no property management. In the rainy season last year, some residents in the building caused water leakage due to cracking of the wall, which seriously affected the daily life of residents. On the one hand, residents call the citizen's hotline, and on the other hand, they will help the community, hoping to solve the problem of water leakage in the house. After receiving the complaint of the Beijing Keyuan East District neighborhood committee, they came to the owner's home to check, and contacted professional maintenance personnel to investigate the leakage points on the spot. At the same time, they sought support for Chengbei Street and formulated a maintenance plan to finally promote the problem.

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In recent years, industries including beauty hairdressing and sports fitness have generally implemented card -run consumption business. Consumers can get certain discounts for pre -stored consumption funds, but some companies have also experienced poor operations or other reasons for rolling money. In March of this year, Ms. Zheng consumed more than 30,000 yuan to prepare a prepaid company for a beauty Co., Ltd.. Later, due to poor business operations and transferred store transfer, Ms. Zheng's prepaid preparation was about to be drifting. In helplessness, Ms. Zheng chose to call the 12345 citizen service hotline for help, hoping to coordinate the refund.

After receiving the work order, the law enforcement officer of the Zhuang Village Market Supervision Office of the Changping District Market Supervision Bureau responded to the first time to contact Ms. Zheng to understand the details and use the weekend time to organize the law enforcement forces to conduct on -site inspections on the complaint subject. It was found that the beauty salon was preparing to transfer materials. Law enforcement officers talked about the person in charge of the beauty salon on the spot, informing them of the illegal act, and asked them to provide corresponding materials. Through continuous communication, pressure is restricted to the cancellation registration. In the end, the company agreed to refund the fee and solve the problem of the difficulty of refunding fee for the advance fee. The mediation helped Ms. Zheng recover nearly 28,000 yuan in economic losses. She really achieved "I do practical things for the masses", protect the legitimate rights and interests of consumers, and get praised by Ms. Zheng.

The acceptance is a long -term working mechanism for the government to solve the difficult things around the masses. Changping District focuses on relying on and continuously optimizing and upgrading to the working mechanism, that is, to run a working mechanism, to understand the concerns of the masses and solve the demands of the masses through the hotline. Changping District continues to deepen the "6+1+N" reception to run the work system, focusing on strengthening the service efficiency of "N", and establishing a support group in the station, the governance group of the return to the sky, the fee -related governance group, and the fees, and the fees, and the fees, and the fees. A total of 5 special groups in the group complaint governance group and the tour guidance group, carefully sorted out high -frequency problems and high -frequency points, strengthened the study of comprehensive governance of high -frequency issues, and studied comprehensive solutions on the basis of comprehensively sorting out problems, integrating the forces of all parties, integrating the forces of all parties Integrate the policy, promoting the formation of the "1312" working system of Longze Garden Street, and a good practice of the closed -loop warning work method of Huilongguan Street, and laid a good foundation for ensuring the continuous development of the entire district's acceptance, that is, the long -term advancement.

Changping District also pays attention to precise policies, deepen the "one -month question", promote active governance, urges the main responsible unit to carefully study the theme of the "one month", and promote the implementation of 17 municipal -level issues and 12 district -level key issues to form " The three lists of one scheme "" one plan "will incorporate the completion of the active governance task into the annual performance assessment. At the same time, implement the "Changping District in 2022, the Action Plan for the Improvement of the Working House", and conduct system analysis on the "double no" work order, high -frequency issues and high incidence areas in the demands of citizens in 2021, to refine active governance tasks, and establish "" One plan five lists, implement list formula management and projectization. "Next, we will also focus on the theme activity of the" year of style construction ". By promoting the implementation of key tasks, we will continuously improve the" whistling whistle report "mechanism. 'The department conducts a dual assessment to promote the effective connection of the' whistle '' ', and gradually form a strong joint force of the three levels of district, town, and village. "The relevant person in charge of Changping District said that in addition, Changping District will also be active Explore the from "receiving appealing" to "not complained", from "people call me" to "active governance", actively discover problems and solve problems. At the same time, continue to play advanced typical incentives Come more real happiness.

Photo/Wang Xingyue Wang Si Tong

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