Meishan realized "good review" from government services from "government self -evaluation" to "public review"

Since the beginning of this year, the Sichuan Provincial Government Affairs Service Administration has adhered to the "fourth -level linkage" of municipal counties and counties in promoting the "good bad review" of government services, and achieved "good evaluation" of government services from "government self -evaluation" to "Volkswagen" to "Volkswagen" to "Volkswagen" to "Volkswagen" to "Volkswagen" Comment ", from" passive complaints "to" active evaluation ", from the change of" one evaluation "to" closed -loop rectification ", forcing the quality of government services to improve the quality of government services.

Ensure the full coverage of the evaluation system

Combined with the province's "One Netcom Office" capabilities to consolidate and improve, relying on the province's integrated government service platform, in accordance with the principles of "going to the same" in accordance with government service matters, comprehensively sorting out the matters of the city, county (district) government affairs service hall, and 37 will be 37 A municipal department with administrative power and public services 5,394 administrative power, 149 public services and 12345 hotline handling matters were included in the "good bad review" evaluation scope. Adhering to the government service system "should be carried out", and take the lead in promoting the self -built business system of transportation, medical security, market supervision, housing provident fund and other industrial departments to connect with the provincial system in real time. "The evaluation will be discussed in a timely manner to achieve full coverage of the evaluation system.

Promote the comprehensive aspect of evaluation channels

On the basis of the "Good Evaluation" evaluation channels in the province, adopt evaluation instruments, Sichuan Government Service Network, Tianfu Tongjiu APP, mobile phone scanning QR code, self -service evaluation machine, 12345 convenience service hotline, evaluation opinion box and other methods Simultaneously conducting evaluations, more than 460 units of the physical hall of the city, county, county government service and township street convenience service center, and more than 1,360 QR codes were displayed and evaluated. Village communities and some hospitals, stations, water, electricity, gas and other public services and convenience services in the people's livelihood, realize online and offline, to be evaluated, and solve problems such as poor passage channels and single evaluation methods in the past.

Ensure that the poor review rectification is fully implemented

Establish and improve the analysis and judgment mechanism of the poor review analysis of government services, and in accordance with the principle of "who handled and who is responsible", received a bad review complaint for the first time to arrange for a special person to return to visit, verify, investigate and deal with it. Due to objective conditions, it cannot be restricted in a short period of time. If the internal solution is solved, the study requires the research to propose a solution and reply within 7 days; to conduct telephone return visits and satisfaction evaluation of the "bad evaluation" issues that have been set up, and form a closed -loop management of problems. Since the beginning of this year, the number of enterprises and the masses of Meishan City has taken the initiative to evaluate 1.886 million times, and has received 9 "bad reviews". The rate of differential evaluation and rectification has reached 100%, and the evaluation satisfaction rate has reached 99.98%. style of working. (Tan Junjie)

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