Heze: Create "Heart" government service brand

On September 1, the municipal government issued the "Implementation Opinions on Creating the" Implementation of the "Implementation of the" Implementation of the "Heart" government service brand to further promote the construction of the four -level government service system of the city, county and county, "to create a" Heart "government service brand as the lead, and promote the city and counties in depth. The construction of rural four -level government service system, carry out the four major improvement actions: standardization, standardization, facilitation, and digitalization of government services, promote the deep integration of government services and digital technology, and comprehensively improve the level of government services.

Letting enterprises and the masses work in the government is as convenient as "online shopping"

According to the work goals, before the end of 2022, the basic directory of administrative licenses at all levels and high -frequency government services at all levels in the city, the revision of the implementation list, and the guidance of the work guidelines. Government service centers at all levels have set up the "He Xinyi" gang office service team to comprehensively optimize and upgrade the service service. Relying on the provincial integrated government service platform, more matters can be achieved "online, hand -in -hand, cross -domain office, and nearby", and the online application rate has reached 70%. The integration service scenarios of enterprises and individuals are more abundant.

By the end of 2023, government services at all levels were standardized, and high -frequency matters were accepted in the city without differential acceptance and the same standards. Online and offline services are deeply integrated and seamlessly connected. The desktop end, mobile end, window side, and self -service end experience are consistent. The high -frequency electronic license is fully applied, and the "one thing" integration service achieves a full coverage of high -frequency scenarios, and has achieved significant results in intelligent, precise, and personalized services.

By the end of 2025, the construction of the city and county -level four -level government service system with unified standards, efficient operation, efficient operation, linkage, and service systems with unified standards, operations, and service systems with integration and service. The construction has been significantly improved, and the business experience of enterprises and the masses has been further enhanced. Government service centers at all levels have become modern "government complexes" that integrate smart services, mission interaction, public welfare services, government -enterprise businessmen, and "citizen living rooms". It is convenient to do the government as "online shopping". The "He Xinyi" government service brand has become one of the best brands of government services in the province.

The vernacular version of "Zero Consultation" guidelines for the work of doing things allows the masses to "understand at a glance"

Encourage the vernacular version of the "Zero Consultation" guideline, and comment on the key points of the application materials through visualization, spoken language, etc., so that the masses and enterprises can "understand at a glance, fill in the right one, pass the trial, and do it once at a time. it is good". Except for the clear conditions of the service guide, it is not allowed to increase the requirements of the service by itself; for those who can obtain it through data sharing, it will no longer ask the applicant to ask for paper materials. Before the end of December 2022, some high -frequency matters "vernacular" service guidelines were launched; before the end of December 2023, the "vernacular version" of high -frequency matters was fully covered.

Try to explore VR panoramic service guidelines. Encourage conditions and counties to use "text description+real -life explanation+classic cases" to intuitively show the "one thing" that should have the acceptance conditions, the materials required for the declaration, and the standard for on -site survey. The text description is transformed into a new and immersive new experience.

Standardize and improve the online "intermediary supermarket" service

Continue to improve the functions of the online "intermediary supermarket" platform, dynamically adjust the list of intermediary services, promote the public service guidelines of the intermediary service agency, and clarify the service conditions, processes, time limit and charging standards.

Increase the promotion and application of online "intermediary supermarkets", attract more qualifications, and settle in intermediary service agencies with high qualifications and good service reputation, and cultivate an open order, transparent and efficient intermediary service market.

Realize 100%rectification by the rectification of real names before the end of June next year

Promote the full coverage of "good bad reviews" in government service matters, evaluation objects, and service channels, and improve the government service evaluation mechanism of evaluation, rectification, feedback, and supervision of the entire process of evaluation, rectification, feedback, and supervision. Enhance the application of the "good bad review" results, strengthen data analysis, research and judgment, and timely discover the problem of blocking points.

By the end of September 2022, relying on the unified "good bad review" system in the province, the results of the results of high -frequency government services were promoted in batches and converged in real time.

Before the end of June 2023, promote all government services to access to the "good bad review" system, continue to carry out feedback from poor review tracking and rectification, and achieve 100%rectification of real -name differences.

Aiming at the masses' "finding faults" complaints, provide full -process tracking services

Improve the operating mechanism of "Tucao to find faults", and provide a full -process tracking service for the "find fault" complaints on the enterprise. Vigorously promote the management mechanism of "no veto rights in the window" and "veto right", and use the veto rights carefully during the consultation and approval stage to reduce the resistance of service. Implement the "5+X" service model, and adopt appointments, rotate and other methods to provide enterprises and the masses with error -time and delay services.

To handle it, set up "do not do things" to reflect the window

Standardize the "one -door handling". Establishing a negative list system for the establishment of government service venues. Except for venue restrictions or involving state secrets, in principle, government service matters should be included in the substantial operation of government service venues at the level. Essence Improve the "Chief Affairs Representative" system, continue to promote the full authorization of the industry authorities to residents to prevent "in vitro circulation". Continue to promote convenient services in more fields such as hydropower heat, telecommunications and other fields to enter government service centers and government service platforms. Before the end of October 2022, the negative list of the municipal and county levels was revised.

Deepen "one window acceptance". In -depth implementation of the "front desk comprehensive acceptance, background classification approval, and unified window outlets" model, promote more government service matters to be included in the processing window of non -differentia or division fields, and realize "one window acceptance and comprehensive service". In addition to the lack of different differences and in -field services in the comprehensive acceptance area, auxiliary windows such as tidal windows, "cross -domain running" windows, "do nothing" reflect the window, courier service window and other auxiliary windows to meet the diverse of enterprises and the masses Demand for doing things. 100 new "One Netcom Office" matters before the end of the year

Deepen the "One Netcom Office" of government services, increase the streamlined and process reconstruction efforts, and promote standardization matters in batches in the operation of integrated government service platforms, provide full -process and full -link online services, and realize government service matters "to be done". , More things "do online" and "hand in hand". By the end of December 2022, 100 new items were "one -Netcom" in accordance with the high -quality of government service matters, and the online application rate of government service matters at all levels reached 70%.

The masses "order", post commissioner will come to the door within 30 minutes

Create a "home office" service brand for political postal cooperation. Guided by the needs of the masses, adjust the government service supply model, the government service management department cooperates with the postal department, and provides the "mass order, postal order, center order, government purchase order" through the postal outlets and on -site receipts. "Home Office" service. After the masses' "ordering", the post commissioner responded within 5 minutes, the door to the door within 30 minutes, and the "response" window was delivered within 3 hours. The application materials and approval results were free to mail the two -way.

The current valid certificate before the end of next year basically realizes electronicization

Before the end of November 2022, a list of informs of the promise of "reduction" matters was launched to promote the effective results of the "city -free city" construction activity.

Deepen the application of electronic certificates. Before the end of December 2023, the current valid certificate is basically electronic, and high -frequency electronic licenses are fully applied in the field of government services.

Relying on the province's integration "resident code" and "enterprise code (enterprise identity code)" service system, promote the integration and facilitation application of electronic licenses, and achieve unified bright code and multi -code fusion. Before the end of December 2022, select some scenarios to carry out the pilot application of the "One Code". Before the end of December 2023, the "residential code" and "enterprise code" comprehensively related to various industries permit electronic license certificates. Before the end of December 2025, the "residential code" and "enterprise code" service system was fully built in an all -round way.

Pilot implementation of second batch and "zero material handling"

Promote the "Intelligent Office" of government services. Relying on the function of "one enterprise, one gear" and "one person, one gear" function of the "love Shandong" government service platform, the policy "accurate matching, exempting and enjoying". Improve the functional service map function, before the end of September 2022, realize online reservations, online consultation and other services. Carry out the application of artificial intelligence technology pilots to achieve intelligent service functions such as automatic review of application materials, automatic application for application forms, automatic review of the key points of review, and real -time data sharing of data.

Before the end of December 2022, the pilot was promoted to the entire process of no artificial intervention approval, second batch office, and "zero material handling".

Government service "Integration Office", a theme approval

Promote the "Integration Office" of government services. Focusing on the full life cycle of enterprises and individuals, further sort out the "one thing" service theme and related matters chain, compile the city's unified work specifications and "zero basic" standardized service guidelines, uniformly approve service processes and standards, and implement a "one set of a set" Materials, one notification, one form application, verification together, and approval together "to achieve the same theme service without differences, standards, and global office in the city. Before the end of December 2023, the high -frequency theme integration service of the enterprise and individual life cycle was fully covered.

Jiang Peijun, a reporter from Heze Pay Industry All Media

- END -