The first batch of administrative clerks of the comprehensive window of Changsha Municipal Affairs Service Center took the lead in holding a certificate in the province

In 2019, the Ministry of Human Resources and Social Security listed the administrative clerk (administrative service comprehensive window clerk) as a new occupation. At the end of 2020, the national vocational skills standard was promulgated. The support areas with conditions in accordance with the national vocational skills standards of administrative clerks (administrative service comprehensive windows clerks), the national vocational skills standards are carried out, and the stability of the personnel team is enhanced.

49 comprehensive window staff of Changsha Municipal Affairs Service Center actively responded to the national call, voluntarily registered for the training and assessment of the national skills level organized by the Digital Government Professional Committee of the China Communications Industry Association, and all obtained the corresponding professional skills level certificate. The official " Hold the certificate. " According to the staff of the certificate, this training and assessment focuses on the basis of administrative management, administrative service and business environment, administrative service and government affairs open, Internet+government service, official document foundation, official etiquette, standardization foundation, etc. The ability literacy of the window staff has been fully improved.

In order to improve the service quality of the window staff, the Changsha Municipal Government Service Center has successively formulated more than 20 management systems such as the director duty inspection system, the study and training system of the staff, the comprehensive window monthly assessment system, the attendance personnel attendance, and the anti -selling specifications. Establish a fair competition mechanism, of which personnel incentive adopt a balanced integration system assessment, and the business difficulty is different. The comprehensive assessment window from various indicators such as the amount, number of call numbers, the number of consultations, the number of gangs, and the number of bad evaluations of the business Personnel, creating a fair competitive environment, eliminating "big pot rice", continuously improved the level of business and services, and forming a first -level management pattern of implementation. Since 2020, Changsha Municipal Affairs Service Center has hired professional teachers, from "five -hearted service" to "service sixth parts" proposed a series of standard processes. Establish a 20 -person internal trainer, scientifically formulate business and etiquette training programs, and carry out various methods such as classroom lectures, practical assessment, and business backbone of the business. The window personnel are 10-15 people, the day name, Zhou comment, monthly assessment, learn from excellent, and align with advanced. It has also formulated a detailed and comprehensive "Changsha Standard" - "Changsha Municipal Affairs Service Hall Service Live Management Specification", and strives to maximize the service and create a learning -oriented government hall.

At present, a total of 527 matters of market access, engineering construction, and social affairs have achieved "one window without difference acceptance". This means that more than a thousand businesses that spans dozens of departments, comprehensive window staff must understand and master, and have high requirements for the professional literacy, ability level, and service efficiency of comprehensive window staff. By taking the form of professional skills certificates, it will further improve vocational skills, optimize service levels, standardized codes of conduct, ensure that the ability of comprehensive window personnel can meet job needs, and provide more standardized, convenient and efficient services for enterprises and the masses.

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