Hansing District Government Affairs Hotline Service Center: Innovate the establishment of four working mechanisms to promote difficult points of demands to effectively solve

The hotline system of Hansing District regards the 12345 government service hotline as "the work of the masses to send the door", continuously optimizes the mechanism and continuously improves services. Since the beginning of this year, the region has handled more than 49,000 demands, and the service satisfaction rate and problem resolution rate are at the forefront of the city.

Establish a top -grid promotion mechanism to do top scheduling and topic processing. The main leaders of the district party committee and district government regularly study the hotline work, the dispatch problem solving rate, satisfaction rate, the analysis of shortcomings, clarifying work requirements, and conducting pressure at all levels. For problems reflected by the masses and enterprises through the hotline, the organizers are required to receive orders in the first time, contact, investigate the first time, and return to the visit. Co -supervision of the room to ensure that the problem is solved in place.

Establish an unsuccessful first -by -howa mechanism to make the previous step and take the initiative. Organize various departments and units to go to the community, villages, and enterprises to visit and investigate, carry out 22 "residential service days" activities, solve 363 problems such as hydropower gas, education and medical care, and 72 villages and communities have achieved three consecutive months of heat -free complaints. Focusing on the problems left over from the history of the real estate field, the community property service, the payment of migrant workers' wage payment, and the village financial management, the people reflected the concentration issues. Essence Innovate the "community empowerment, secretary empowerment" activity, set up a special fund for the community, serve the people for the people, and the emergency guarantee money for the community, and give the community and community secretaries more resources and power to serve the people. More than 90 difficult problems such as the installation of the stool charging shed have been effectively solved.

Establish a review mechanism for review, so as to do it first and do it at a time. Establish a hotline review return to the working group. For the first time, the organizer handles the situation, and the visit will be reviewed for the first time. For reasonable demands, report to the market after returning to the district level; to explain policies, clearly make sense, and stretch emotions to the masses, to ensure the reasonable demands of the masses in place, and unreasonable demands in accordance with the law in accordance with the law. Avoid the repeated handling of the work order, and the hotline re -control rate decreased by 13 percentage points year -on -year.

Establish an interview exposure mechanism to do strict management and implement it. Introduced the "Interview Mechanism of the Police Services and Civil Hotline Seeds", and conducted in -depth implementation of the special rectification operation of the push -pushing issue. If the push and negative response of the pushing and negative cope of the heat line, the reasonable demands of the masses were not resolved in a timely manner. The Secretary and Secretary of the District Discipline Inspection Commission jointly discussed that the transfer of the district disciplinary committee and supervision committee of the district disciplinary committee has not been thoroughly handled. At the same time, the deduction punishment was implemented in the annual assessment. Since the beginning of this year, there have been 15 interviews, and the phenomenon of the organizer has dropped sharply.

Source: Volkswagen News · Volkswagen Daily Client

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