New regulations for large e -commerce platforms: The goods need to be refunded on the road, and the buyer will be returned to buyers

The Yangtze River Daily Da Wuhan Client September 6th (Reporter Zhang Yan) Recently, Tmall and Taobao upgraded the product processing process of "refunding on the way". After the change, when the product is on the way to the transportation, the buyer initiates seven days without reason to refund it, and the return freight must be borne by the buyer. The rules changed the full coverage at the end of September 2022.

Since the beginning of this year, the platform has released a series of new regulations related to shipping, refund, and after -sales service, such as "supporting Taobao 500 yuan, non -limited amounts of Tmall, not shipping for second refunds" and so on.

The new regulations were released, and the merchant did not need to bear the refund freight in the process of dealing with the "refund on the way".

Earlier, some "malicious refunds" appeared on the e -commerce platform -consumers used "unpaid goods" and "application platform intervention" and other methods to require merchants to perform "refund" operations, because these appeal reasons will affect stores and stores and stores and shops and shops and shops and stores. Merchants are often forced to agree with the weight and satisfaction of goods. If the merchant's interception of the express delivery is unsuccessful, it will fall into the situation of "goods and wealth".

The reporter learned from Taobao merchants in Wuhan that in terms of return costs, merchants have higher costs of intercepting express delivery. Assuming that the delivery is 10 yuan, the interception also requires 10 yuan, which is equivalent to double the logistics cost to 20 yuan. However, if consumers refuse to sign, for merchants, they only bear the shipping fee of 10 yuan. New rules need to be improved. For example, whether the courier interception returns is borne by the buyer. If the buyer refuses to bear it, who will implement the new regulations. If there is only a refund of the free shipping product, it is difficult for you to find the freight, unless the buyer asked to specify the delivery delivery at the time.

【Edit: Ding】

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