Not a universal hotline!The correct way to fight "12345"

Sorry, these appeals ~~~

A few days ago, in the East Sheng District Administrative Examination and Approval and Government Services Bureau, "Rescue of the Prosecution" 12345 Government Services Hotline Passenger Hall. When the "acceptance of the appeal" handled the situation, Hou Zhong opened the box.

Hou Zhong is writing the situation description

"'Aegis is to do' 12345 government service hotline is a great thing. It does have a smooth channel for residents to complain about the people's conditions and solve many practical problems, but what is distressed is that some citizens take the 12345 hotline as their own own. The 'private hotline' has put forward some unreasonable demands that exceeded street acceptance capabilities and scope, which not only occupies public resources, but also consumes unnecessary energy of grassroots cadres. "

——The person in charge of the "Loneling of the Prosecution" of the National Street is waiting for loyalty

Staff sort out the work list

What is the "acceptance of the appeal" 12345 government service hotline? In fact, it is a public service platform for the government to accept hotlines, providing "7 × 24 hours" all -weather manual services. Urges the government's functional departments to effectively serve the people and administrative administration in accordance with the law. 12345 The acceptance scope of the convenience line of government services includes: various non -emergency demands of enterprises and the masses, including consulting, help, complaints, reports, and opinions and suggestions in the fields of government services, economic regulation, market supervision, social management, public services, and ecological environmental protection. Wait.

However, in actual operation, due to the high convenience, high feedback rate and high processing rate of the "reception" 12345 government service hotline, many citizens regard it as a "universal hotline" and "universal hotline".

In the system service work order, the reporter saw a lot of confusing demands:

"The shared charging treasure deducted the money, but failed to rush into the electricity. You can help me solve it."

"Want to ask when the graduation photos of the experimental elementary school are sent to the students?"

"I got a member card, my friend took it and said it could not be used. I would like to complain!"

... ...

"We have averaged more than 200 daily acceptance, and 364 acceptance of up to 364. Some of these appeals are not within the scope of the heatline acceptance, some are not in line with national and local policies and regulations. After drunk, cycling hit the guardrail and asked for compensation.

——The Dongsheng District "Affairs of Organization" 12345 Government Services and Convenience Hotline Manager Guo Zhongyao

According to the staff, 12345 government service and convenience hotline acceptance and transfer to implement the "137" working method, which involves emergency matters such as water and electricity, and dealt with the response time within one day; ordinary and common matters, handle the response time in three days for three days Within; the real estate certificate handling and other historical questions will be answered within seven days. In various departments and streets, regardless of their priority, each of them is responsible for follow -up processing, and one person is one person, and most of them need a few people.

"Although it is said that '12345, something to find the government', as a part of the Dongsheng, we have to be reasonable and legitimate. More service for people who are really difficult. "

——The citizen Liang Qiaoling

"Due to the large population base and the demands of the masses, the number of hotline work orders has been ranked first in the city for a long time. In the work, in the face of various issues reflected by the citizens, we set up for them to think patiently and communicate patiently. At the same time, the functional departments of the Dongsheng District work together and cooperate. In August, there were more than 6,500 work orders we accepted, with a resolution rate of 95%. "

——The Dongsheng District Administrative Examination and Approval and Government Service Bureau

Deputy Director Wang Chenyu

Since February 1, 2022, since the city's acceptance mechanism is operated, the Dongsheng District has conducted standards and work requirements for the city -level hotline, and continuously summarizes experience and improves work methods in actual work to make the Dongsheng District hotline handle level handling level The satisfaction of the masses has continued to improve. From February to August 2022, Dongsheng District accepted a total of 32,862 requesting orders. The first five types of demands were mainly concentrated in the fields of housing security, people's livelihood security, economic comprehensive, urban and rural construction, and transportation. From the perspective of the "three rates", the response rate in August was 99.63%, an increase of 6.07%from February; the satisfaction rate was 99.46%, an increase of 2.77%month -on -month. Essence

Rong Rong has a saying that "acceptance is to do" 12345 government service hotline is an important convenience, benefit the people, and benefit the people of the city, and it is also an important support for building a service -oriented government.但是，服务型政府并非“全托”型政府，为了确保热线受理转办的高效高质运转，为了最大化推动政务服务热线行使本职职能，我们呼吁广大市民，在拨打12345政务服务便民热线时，请You must use the rights in your hands correctly, reflect the true and reasonable demands, reduce the space to occupy public resource service space, and work together to help the city's civilization and harmony.

(Reporter: Sun Yunxia Lian Xiaomei)

It is recommended to read this village. This year, it will exceed 10 million Dongsheng!Today, it awarded 6124,300 yuan, 5.2623 million yuan, 337,600 yuan ... attracting more than 100,000 editors: Ren Shi Yao reviewed: Han Gaiqin Zhu Shaoli Liu Dong

School pair: Bai Huimin

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