The "do not do things" window is "doing things" for the masses

Named "Do it" window, in fact, nearly 90 % of the matter is done. This was learned from the Municipal Government Data Bureau on September 5.

Since December 1 last year, the city citizen center set up a “do n’t do” window, a total of 512 enterprises and the masses have been accepted, and 455 cases were resolved by coordinating, and the resolution rate reached 88.86%.

Mr. Wang, a citizen, came to the Municipal Citizen Center on September 2 to go through the procedures for the mothers' house. The window notified the files that were not here, so that the file room was located near the Jiefang Bridge, but the archives said that Mr. Wang did not get a certificate of registration and could not solve it. Object. Since then, Mr. Wang has not resolved the problem with the elderly and children for 3 days, and finally came to the "unsuccessful" window to reflect. After coordinating, the person in charge of the real estate window is recommended to check the relevant procedures first, and actively contact the archives to assist in the inquiries, and eventually find the file and go through the test procedures.

The establishment of the "do not work" window effectively improves the satisfaction of enterprises and the masses. The city citizen center has gradually reduced the number of issues and the number of complaints from enterprises, the masses, and the number of complaints.

In order to solve the difficult matters encountered by the enterprise and the citizen center of the municipal citizen, the Municipal Government Data Bureau established the window of "incidents", strictly implemented the work mechanism of the municipal party committee and the municipal government's "handling immediately, road office", and arranged the leadership team members of the bureau. Take turns to bring classes in the "do not work" window, helping enterprises and the masses solve problems on the spot. The "Notice on the Processing Work Process on Further Standardizing the" Incomplete "matters" is issued to comprehensively regulate the processing process. Increasing the supervision of the problem has greatly improved the efficiency of work order processing. Staff members with strong business capabilities, high comprehensive quality, and excellent service awareness in the global scope enriched the "unsuccessful" window.

(Guo Shuwu, a reporter from Xinxiang Daily All -Media)

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