Henan Zhoukou: Create a civilized business supernatural city consumption window

Zhoukou Daily · Zhou Dao Client Seeing Surverance Reporter Tian Yananwen/Picture

Bright public welfare advertisement small hanging flag neat and standardized

When you come to Yifeng Shopping Plaza in the central urban area of ​​Zhoukou, huge screens are rolling and played "Chuangwen" promotional videos. The bright public welfare advertisement small hanging flag is neat and standardized, 24 -character socialist core values ​​and publicity of "creating civilized cities", integrity operations, care for care The signatures of the promotional sign of minors and other content can be seen everywhere ... where the eyes are seen all shows a strong "creative text" atmosphere, and the details of civilization are remarkable.

Mall supermarkets are an important window for showing the image of urban civilization. Since the establishment of the national civilized cities, under the organization and guidance of the Municipal Market Supervision Bureau of Zhoukou, the shopping malls and supermarkets of Zhoukou have continuously increased their publicity, improved environmental hygiene, standardized service behavior, showing new customs of civilization everywhere, bringing new customs to the public. Experience.

Plastic environment strengthening civilized facilities construction

"There is a mother and baby room in the mall, it is more convenient to bring children to play!" Ms. Zhang, who was pushing the baby car shopping, told reporters, "Many malls in the city now have maternal and baby rooms, which are convenient and secretive. It feels great to shop here. "

"In September 2017, we set up the mother and baby room on the 5th floor." Under the guidance of Gao Yanshan, the Minister of the Property Management Department of Yifeng Shopping Plaza, the reporter came to the mother and baby room. The milk powder installed is all available, and there is a water dispenser at the door, which can provide heat water. The walls in the room are decorated with colorful wallpapers, full of childlikeness, green plants hanging on the wall, precautions for breastfeeding, and plush toys on the sofa, which makes people feel particularly warm.

"The diapers, milk powder, etc. here are all free of charge." Gao Yanshan told reporters, "We start from the mall entering the door. Each layer of conspicuous positions will be posted with guidelines for the mother and baby room and barrier -free bathroom. Customers can find it as soon as possible. The maternal and infant rooms can be locked, which guarantees the privacy of consumers to the greatest extent. "

In addition, around the different needs of different customers, the Shang Chao is equipped with a barrier -free toilet. There are barrier -free channels such as wheelchair channels, handrails, or fate stone ramps in the indoor and outdoor. Each layer is equipped with fire -fighting equipment, setting a classification and recycling trash can to bring customers a comfortable shopping experience.

Speaking of integrity and standardization of civilized service behavior

"Our service desk provides customers with 10 services. As long as customers have needs, we will immediately provide help." The staff staff told reporters. On the service desk, there are special persons to answer questions about consumers' consultation, and provide convenient items such as wheelchairs, strollers, and umbrellas. In addition, there are pharmaceutical boxes, which contain some common diseases for spare medicines to prepare from time to time.

"We have set up the 'Creating City Group' to strengthen the supervision and guidance of mall merchants. In addition, we have also conducted professional training on the staff of the mall to enhance the smile service. Feel a civilized, warm, and honest shopping environment. "Gao Yanshan told reporters. On the wall next to the service desk, there is a "service pacelebar publicity bar" to commend the outstanding employees who have good service and obtain customer recognition.

And next to the "service pacesetter publicity bar", it is "the red and black list of civilization and integrity." It is understood that the "Civilized Integrity Management Red and Black List" was released once a quarter. Yifeng Shopping Plaza will post the selected civilized integrity operators and the operators with uncivilized business behaviors on the list for customers' reference. This is not only an affirmation of the business behavior of business households, but also a kind of supervision and encouragement for backward operators.

Rebuild the innovation and civilized logo slogan

"Hello, here is a public chopstick spoon, please use it." On the 6th floor restaurant, the staff placed a male chopstick on the table of each dining customer and reminded them to use it. In the restaurant, the tableware is placed in the tableware that the chopsticks, spoons and other tableware that have been disinfected on the day. Before serving, the chef will also equip a public clip for each dish.

Looking around, you can see promotional slogans such as "Feading Nature, Refusing Worders", "Use Public Chopsticks, Civilized Dining". Each table is placed with "CD -ROMs, starting from me" and other reminder cards. "The slogans we pasted on the dining table are relatively powerful and need to be replaced frequently. In order to reduce costs, at the same time, we do not reduce the propaganda effect. Mountain saying.

"When we are here, we are more hungry, and there are more things. As a result, there are not finished eating. Fortunately, there are bags here, and you can take away the food that can't be eaten." Ms. Li, a citizen, took two children, and was not. Packing the food after eating. On the cabinet not far away, a bundle of white bags was placed on it, and the promotional slogan "Refusal was wasted, starting from me" was posted next to it.

The smoking ban, the "one -meter line" logo, the notice of service complaints, and the improvement of the increasing obstacle facilities have been greatly provided to the citizens to facilitate the citizens and establish a new image of the super civilization in all aspects.

It is understood that the Municipal Market Supervision Bureau is mainly responsible for the creation of large -scale shopping malls in the city. In order to ensure the realization of the goal of the national civilized city, and in -depth promotion The Dingke Room is a person, formulate a check -up table, quantitative management of the point, and conduct supervision services in accordance with the seven standards of the commercial supermarkets; always take the work of "creation" in large shopping malls and supermarkets as the focus, take the initiative to supervise and guide the implementation of the supermarket in the mall and supermarkets to implement it. Create tasks for specific creation. In order to ensure the implementation of the policy, the Municipal Market Supervision Bureau organizes mobilizing mobilization and supermarkets in various shopping malls, combined with specific circumstances, and propaganda with the core values ​​of socialism, volunteer civilized post, Zunde, lectures on civilized trees, barrier -free facilities construction, maternal and infant room facilities Focus on construction and other work, invest more than 80,000 yuan in funds, produce more than 500 propaganda panels for supermarkets and supermarkets in various shopping malls, issue more than 20,000 publicity slogans for various types of publicity slogans, enhance the targeted and effectiveness of the creation work, urge shopping malls and supermarkets to do it. Hao public welfare advertising, the hygiene and cleanliness of the mall, and the persuasion of civilization have created a strong atmosphere of "creative text".

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