[Gansu Jinchang] House "Lianxin Bridge" as a good "pressure reducing valve" -ginchang city promotes the documentary of letters and visits in the new era

"We hope to solve the problem as soon as possible and normal heating as scheduled." In April of this year, in the diversified resolution center of contradictions and disputes in Jinchuan District, the villagers in Xipo Village, Ningyuanbao Town could not connect the heating pipeline to express their demands. Wang Jun, Secretary of the Municipal Party Committee, reads the demands, patiently guides emotions, understands the original committee in detail, and jointly studies solutions with the responsible comrades of the relevant units, and puts forward opinions.

Letter and visits work is a special bridge and link between the party and the government to contact the general public. It is an important window and position for the party and the government to do mass work. In the first half of this year, the city's letters and visits departments gave full play to the functions of understanding social conditions and public opinion, and gathered the construction of opinions. Improve the policy and inspection work to be a good staff, and cheer for the comprehensive transformation of high -quality development.

Ask the people to broaden the channels of letters and visits

Letter and visits work is the "barometer" of social sentiments and policies and policy effects. It is a "buffer" for regulating social contradictions.

"Hello, this is the 12345 hotline of Jinchang City. What can I do to help you ..." Entering the "Mayor Hotline" acceptance center of the city, the telephone ringtone was one after another. At the big data analysis and display platform of the "Mayor's Hotline" acceptance center, you can clearly see the concentrated fields of hot issues that have been accepted recently.

"From citizen's call to business processing, and then to the return visits, the intelligent auxiliary system is everywhere. This measure has significantly improved the efficiency of call connection and work order processing." Wang Xiaoting, deputy director of the city's "Mayor Hotline" acceptance center, told reporters that reporters told reporters that reporters told reporters that In the first half of the year, the city's "Mayor Hotline" acceptance center handled 27,147 demands of the masses, and 27,073 cases had been settled, with a settlement rate of 99.73%, and a mass satisfaction rate of 98.29%.

Creating a new order of letters and visits work in accordance with the law, smoothness, civilization, and orderly ", and steadily promoting the separation of complaints and visits is the key to letters and visits. By setting up the "12345" mayor hotline, mayor mailbox, online petition, etc., we implement the working model of online letters and visits "accepting appeals", further unblocking and expanding the channels It is convenient for the masses to reflect the demands nearby, reduce the cost of petitions, the timely acceptance rate of petition matters, and the response rate on a schedule is 100%, and the mass satisfaction rate of the masses is 98.9%.

Gradually incorporate the issuance of law -related and interviews in laws and visits into the rules of the rule of law, and establishing various guarantee systems, which is the foundation for maintaining the legitimate rights and interests of people in the difficulties. To this end, the city insists on the "rule of law" in front of the letters and visits. For those who are hurt by traffic accidents and have no money to treat, the insurance company of the traffic accident injury will pay the red and blacklist system in advance. Prepaid compensation in advance. For those who are really difficult for the economy, the unemployed people, the lonely elderly, and the disabled people who have difficulty in the economy, establish the corresponding special group green channels, take measures to take judicial assistance such as slow, reduced, and exempt litigation fees to reduce the "lawsuits" of people in need of difficulties. The threshold. At the same time, unblocking the lawsuit channels and implementing the people's visiting judges' intervention system.

In order to prevent the "air rotation" of letters and visits, the letters and visits departments strengthen the work flow of the registration, acceptance, transfer, and notification of letters and visits to register, acceptance, transfer, and notifications. The masses can also make the progress and related situations reflected by the problem reflected by the Internet or telephone query, and make the progress of the handling of their letters and visits.

Serve the resolution of contradictions for the people

At the entrance of the Municipal People's Letters and Calls Reception Center, a mass visit to the signs of the flowchart in accordance with the law, so that the visiting people clarify the question of who to find and how to visit. There is a sign regularly in the indoor, publicizing the name, position, and division of work of the visiting leaders, so that the visitors can see it at a glance.

According to the scope and resolution of the petition accumulation, the city's city (district) package leaders are clarified by the city. Strictly implement the "five packs" responsibility system and achieve "six one", that is, a petition case, a leadership package case, a working team, a set of resolution solutions, a set of resolution solutions, one grasping to the end, promoting the interest complaint, and promoting the interest complaint, promoting the interest complaint, and promoting the interest complaint, promoting the interest complaint, and promoting the interest complaint, promoting the interest complaint, and promoting the interest complaint, and the interest complaint is promoted to the end of the complaint. Let's go.

The matters related to law -related complaints and visits are led by the political and legal commissions at all levels. Cooperate with the party committee and government of petitioners to do a good job of guidance, assistance and assistance. For reports and visits of reports, the disciplinary inspection and supervision organs shall handle and feedback in accordance with relevant regulations. For the complicated letters and visits of difficulties, the letters and visits departments are promoted to resolve the research through the joint meeting of the petition work office.

"The most prominent of divorce cases is not two people live, but that two families live in, and there is less communication between the two sons. Family cold violence is one of the main reasons for contradictions." , Jin Yue is mediation with family disputes together.

Jinyue Studio, Jinyue Studio, invited Jin Yue, "Jinyue Studio", is a retired judge who has been engaged in legal work for many years. For more than 20 years of judge career, she brings her valuable professional experience. Jin Yue told reporters: "Now retired, there are not so many taboos in occupation. Many things can be said to be plain, open, and the parties can listen to it, and many contradictions and disputes will be resolved."

The city adheres to the co -management and strengthen the implementation of responsibilities, and has formed a coordination and linkage mechanism for the party committee and government, comprehensive coordination of the petition department, and the responsibility departments of the functional departments. By holding a coordination meeting, negotiations with complicated cases, widely involved in the face, and difficult to solve difficult solutions, comprehensively use administrative, legal, economic and other methods, as well as methods of education, negotiation, mediation, hearing, etc. Tickling on a case -by -case case to ensure that the masses' reasonable demands are in place, unreasonable demands for education and guidance, and difficult to help and assistance in life, and achieve the goal of "the case is ended and the response to the law." Love warm people's heart sinking a line of sinking

On the first Friday of the first month, the "People Talking Day" event in Tangjiapo Village Committee, Xinchengzi Town, Yongchang County will be held as scheduled. The small friction between the neighbors, the leaders of Baocun and the village cadres present in the present, negotiated and resolved to investigate and resolve disputes in a timely manner.

"With this meeting, we have a place to say something in the event, and there are ways to solve it."

"Thanks to Murakami's matchmaking, the money I borrowed was repaid."

"I participated in the whole process of selecting a minimum guarantee today, and I felt fair, and I never complained again." ...

It is as small as the neighborhood contradictions, to economic disputes and petitions involved in the law. The cadres of the petition department of our city are active in the streets and alleys every day, resolving a large number of contradictions and disputes on the front line, highlighting the problem to achieve dynamic clearing, laying petitions for social stability and long -term stability. The foundation provides petition guarantee.

There is no trivial matter for the people, and the leaves are always close. Our city adheres to and develops the "Maple Bridge Experience" in the new era, continuously improves the normalization and long -term working mechanism of prevention and resolution of contradictions and disputes in letters and visits -

Taking the opportunity to carry out the "National Letter and Visits Work Demonstration County (District)" as an opportunity, the "Guiding Opinions on Establishing a Mechanism of the Establishment of Letters and Calls in the City (Street) of the City (Street) in the City" was formulated and issued to promote 12 towns and 6 streets in the city Establish a joint meeting of letters and visits work, improve the community network management service mechanism, coordinate grass -roots social governance resources, promote petition problems to solve the grass -roots level, solve the source, and "do not go out of the village, do not go out of the town, contradictions cannot be handed over, not intersection "".

Focusing on the areas of labor and social security, urban and rural construction, law -related complaints, and other areas of petitions, rely on cities, counties (districts), townships (streets), villages (communities), and group (residential) to implement the letter of information The delivery system will strengthen the investigation and resolution of contradictions and disputes, and achieve early discovery, early intervention, and early treatment of contradictions and disputes.

Adhere to the "three -tuning linkage" of people's mediation, administrative mediation, and judicial mediation, mobilize professional organizations and industry organizations to participate extensively, and use the "two representatives and one member", lawyers, psychological counselors, social workers and old party members, old soldiers, old cadres, old cadres, and old cadres The role of old models, Xiangxian, etc. not only solve practical problems, but also solve ideological problems and behavior problems.

Set up the "Lianxin Bridge" and be a good "pressure reducing valve". Under the new era and new situation, the city's letters and visits work fully support the service of the comprehensive transformation of high -quality development, and hold a social environment of a safe and stable and harmonious social environment for the 20th National Congress of the Communist Party of China.

Reporter: Liu Weiye

Edit: Yu chrysanthemum

- END -