Baoan Xinqiao 24 -hour warm heart hotline responds to the masses' demands in time

On September 2nd, Baoan District issued the "Notice on the Detection of Two -wheel nucleic acid testing in the district", which also announced the number of the warm -hearted service hotline of each street to respond to citizens' demands in a timely manner. Behind the frequently sounded hotline is the whole intention of the street hotline special class. They use warm and open communication to achieve "can solve the solution, answer must be necessary", connect the demands of thousands of households, realize the full efforts to achieve full effort Ensure the needs of the masses.

Hotline answering: "Every time my service is a channel to connect with the masses."

At two in the morning on September 3, Mr. Chen (pseudonym), who was still in isolation at home in Huangpu community, called to call himself extremely uncomfortable. The operator transferred the situation to the community as soon as possible. See the doctor and synchronize the patient's condition to the traditional Chinese and Western medicine combination hospital. After a preliminary diagnosis of Dr. Kang, the patient immediately moved from the transfer group to the hospital for further treatment. At present, the condition is stable.

This is one of the hotlines received by Xinqiao Street Hotline. The reporter learned that the street quickly opened 4 street hotlines, 1 medical assistance 24 -hour hotline, 8 community 24 -hour hotline, 4+1+8 hotline "publicity, answering, care, care" And dynamically update the hotline of the hotline, arranged a person to answer the call of the masses around the weather, and provides all -round help to personnel in the area with policy interpretation, medical treatment, accommodation guarantee, and service of life difficulties.

The emergency incident of life is large, and the keys can not enter the door. There is nothing fine. The hotline group faces trivial and complicated things. How to quickly respond and quickly resolve the demands of the masses requires wisdom and responsibility. "There is a candy stuck in my child's nose." The parents on the other side of the phone called repeatedly. Ye Bingbing, chairman of the Women's Federation of Xinqiao Community, fiercely organized personnel to quickly organize personnel to take the child to the child. In her opinion, this is a job to find the masses, and there is nothing to do with the work of the masses. "Every time my service is a channel to connect with the masses. This channel must be unblocked, and the residents' hearts will be more condensed."

Xinqiao Street Hotline Special Class is a team.

Hotline passing warmth

Residents thanks to 24 hours online guardianship

"My wife was pregnant for 15 weeks, my stomach was very painful, and I needed to be sent to the doctor." "My daughter started repeated fever yesterday, and there was no antipyretic medicine at home." "My mother -in -law was injured." "" I lost my key and couldn't go back to home. "... Although I did not meet, each neighborhood in the hotline caring group used the passage of sincerity, carefulness, and patience for the residents in the jurisdiction. Control and gather to gather the hearts of the people. The "warm heart line" that can open the epidemic prevention and control allows a small matter of people's livelihood to get a warm heart response in time in ringtones.

Zhang Mengdi is responsible for the warmth hot line of Wanfeng Community. With many years of experience in the women's federation of the community, she connects to coordinate the handling of emergencies such as "urgency, difficult, sorrow, and hope" encountered by residents in the jurisdiction. Behind the calmness benefits from a lot of invisible jobs. Earlier, Zhang Mengdi arranged the list of key personnel in the jurisdiction in advance, especially for pregnant women, and called the parties to understand the details. Do work ahead, effectively extract information, and carefully note the key targets, so that pregnant women who have been delivered for 6 days in advance have been delivered smoothly in the hospital.

"The child has receded, and my heart has let go. I really thank the new bridge streets and community staff for their help. The hotline has helped me a lot." After the child was sent to the hospital for treatment, he called the community hotline for peace as soon as possible.

The effort of this hotline team was warmly responded. A resident sent a long thank -you text message, and comforted people in the words- "You play an ordinary role in a large society, but in the family, you are the mainstay, parents are worried, their children are reluctant, but they still have no rejuvenation. From the morning in the morning. Until the dusk, from late at night to early morning, thank you for your insistence! "

Baoan Daily All Media Reporter Hu Xiaojuan Correspondent Wang Rongwen/Picture

Edit Wang Wencheng

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