Suzhou: Smile service is close to the hearts of the people

Since the beginning of this year, in order to further strengthen community service functions, enhance service awareness, and enhance service efficiency, the Jiefang Road community in Suzhou District has closer to the focus of "decentralization of service", and in accordance with the principles of convenient convenience and efficiency, in -depth implementation of the reform of the "decentralization service" reform The arrangements of various arrangements, closely focusing on the service concept of "sincere serving the masses and really allowing the masses to run less." "".

The community takes the service and enhance the level of business as the primary task, publicize the work responsibilities and content of the staff of the community service center, and publicize the requirements of all matters and the processing procedures. Poster civilized slogans, warning slogans, guidance signs, etc. in the prominent location of the hall to provide more convenient services for the general public. Strictly implement the system of responsibility system, one notification system, and AB position system, so that community staff can achieve "one job and more capable", and effectively reduce the burden of residents to handle business back and forth to facilitate residents to handle related business in a timely manner.

At the same time, "Simplifying Office, Handling, One Window Office, One Window Office, One Network" Four Office pays attention to the development of community staff service awareness, promotes the "smile office" to warm the heart service, enhance the sense of obtaining and satisfied residents' work and satisfaction. Spend. Make full use of community WeChat public accounts, residential exchanges, government affairs publicity columns and other publicity positions, extensively publicize the content of government services, solicit the opinions and suggestions of the masses, optimize the quality of service in a timely manner, and provide a "green channel" for special groups. As of August, the community has accepted more than 800 people in the masses and has been well received by residents in the jurisdiction.

The community is the "main battlefield" for serving the masses, providing convenient and efficient public services for the masses, and providing convenient and efficient public services for the masses. , Focus on the areas of large amounts of components and high social attention, streamline unnecessary intermediate approval links, adhere to "fast running, simplicity, nearest, easy -to -do" and other measures. Promote various convenience services to the fast lane, and comprehensively improve the quality of government service and community governance level.

(Source: Window of Liberation)

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