The Chengdu nucleic acid system collapsed again on Saturday afternoon!Dongsoft Group response: It is a network failure, which has nothing to do with the system

From September 1st, Chengdu will conduct a whole nucleic acid test in the city. On the evening of September 2nd, the nucleic acid detection system was abnormal, resulting in a long time of the sampling queue. Medical staff collected at the on -site nucleic acid thought that the signal was not good. By lift the mobile phone over the photos above the head, explode the network. On the afternoon of September 3, a large number of netizens in Chengdu reported that the nucleic acid detection system collapsed again.

On the afternoon of the 3rd, the development of the Chengdu nucleic acid detection system, Dong Soft Group, issued a statement saying that at about 00:00 on September 3, after network adjustment, the system was running smoothly and smoothly, and the efficiency was greatly improved. At around 13:00 on September 3, the system could not be accessed again. After investigation, it was found that the network was faulty. After the network connection was restored, the system resumed operation again around 14 o'clock. The cause of the specific network failure is investigating.

The relevant person in charge of Chengdu's new coronary virus pneumonia's epidemic prevention and control headquarters responded in an interview with the media. In the next step, measures such as peak nucleic acid testing, strengthening system operation monitoring, and impact response will be adopted to ensure that the detection of nucleic acid detection is smooth and smooth.

1. Why did the nucleic acid detection system abnormal during the test of the nucleic acid test last night? What treatment measures are taken?

Answer: From yesterday afternoon to night, the city's nucleic acid detection system was abnormal, resulting in slow detection progress. The rainy night was cool, the masses lined up for a long time, and the front -line testers were hard to stick to it. We feel the same, feel anxious, and deeply guilty, sincerely accept social criticism, express the most sincere apology to the people in the city, and thank the public for their full understanding and strong support.

At around 17:30 on September 2nd, the nucleic acid detection system in our city due to insufficient estimates on the short -term excessive complication, which caused the system to stuck. After the failure, we immediately organized the professional and technical team to investigate the reasons together with the contractor, and actively repaired. The system gradually recovered after adding multiple servers and optimizing key parameters, but there was still uncertainty. We are trying to solve it.

In the next step, the city will take measures such as peak nucleic acid detection and sampling, strengthen system operation monitoring, and strengthen problems in response to ensure the smooth and smooth detection of nucleic acid detection.

2. In order to ensure the normal life of citizens, which epidemic prevention and control measures need to be temporarily adjusted?

Answer: According to the actual situation, we urgently adjusted the relevant measures on September 3. First, in terms of travel guarantee, citizens and confession personnel hold 48 hours of nucleic acid negative certificates, as well as registration cards, electronic pass permits, etc., can enter and exit communities (courtyards) and public transportation. The second is that citizens can seek medical treatment with 48 hours of nucleic acid negatives. All medical institutions are strictly pre -examination and division. Medical staff guides the masses to seek medical treatment in an orderly manner on the premise of doing their own protection. The third is that in terms of students' enrollment, the Chengdu Education Bureau has issued an emergency notice to schools in a timely manner. On September 2, students who did not perform nucleic acid testing due to nucleic acid detection systems on September 2 did not affect enrollment this year. We will inform parents and students in advance about the requirements of the school's epidemic prevention and control.

3. In order to ensure the smooth progress of the third round of nucleic acid detection, what other suggestions do you suggest to give citizens and friends?

Answer: We apologize to the majority of citizens and friends again, and express my heartfelt thanks to everyone's understanding and support. Judging from the current situation, the total flow of the total nucleic acid testing of the nucleic acid test is large and the test tasks are heavy. Please ask the citizens to participate in the nucleic acid test in order in order Children, the elderly and other special groups, as well as the staff participating in the urban operation and guarantee staff give priority to testing. Please do a good job of personal protection during the period, keep one meter distance, and wear masks throughout the journey. Go home immediately after the test, stay in the community, and gather together.

At present, the city's various materials are sufficient, and public transportation is operating normally. Since the epidemic in the new crown pneumonia, we have a good luck and effort to defeat waves of the epidemic. As a large city with a permanent population of more than 20 million, the epidemic test is still continuing. Let us work together. Return to normal production life.

(Comprehensive Red Star News, East Soft Group Official WeChat, Sina Weibo)

Edit: Zheng Chuqiao

- END -