These routes, tickets for free!

Recently, a number of airlines such as Sichuan Airlines, Southern Airlines, Xiangpeng Airlines, Hainan Airlines, and Chengdu Airlines issued a notice that announced a special disposal scheme involving Chengdu air tickets. The specific announcement is as follows:

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Sichuan Airlines

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In order to cooperate with the new type of coronary virus pneumonia, the joint prevention and control work, assisting the itinerary involved in the Chengdu route to better arrange the travel plan, and now adjust the special disposal scheme of the above -mentioned routes. The specifics are as follows:

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1. Scope of application

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(1) Domestic tickets that are filled or replaced by 876 tickets before September 1, 2022 (including) (including mileage dede of free tickets);

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(2) The ticket itinerary involves travel dates from August 22, 2022 (inclusive) to September 26, 2022 (inclusive). The code sharing flight of the number;

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(3) After 0:00 on August 25, 2022, apply for a ticket change or refund of tickets.

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2. At the same time, meet the above three points of applicable scope of visitor tickets and re -date rules

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(1) Pubse

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Cancellation of the final seats before the flight take off, and the refund fee can be exempted from the original ticket channel during the validity period of the ticket. The fixed seat ticket is not canceled before the flight take off.

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(2) Reconstruction

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Cancelled the set of seats before the original passenger ticket flight took off and submitted a change of application:

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1. Can be changed to the same routes that Sichuan Airlines actually carried out before October 31, 2022 (including), exempting a fee for a change, if the fare difference must be supplemented by the fare and the difference in the cabin;

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2. If the passenger submits a change of application or change to the above date, it will be handled according to the current ticket use conditions.

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Third, tickets that have been voluntarily refunded and changed their business will no longer be returned to the receiving refund/change fee and ticket difference.

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4. The above -mentioned customer tickets shall not change the voyage and the carrier.

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China Southern Airlines

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According to the prevention and control requirements of the new crown pneumonia, in order to assist the affected passengers to better arrange the travel plan, the notice of the special processing of the special treatment of the Chengdu (double stream/Tianfu) airport involved in the Chengdu (dual stream/Tianfu) airport is here:

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1. Applicable tickets

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Purchased before August 27, 2022 (inclusive), the itinerary involved in the Chengdu (double -flow/Tianfu) airport in and out of the port (including the suspension) of China Southern Airlines pure domestic flights and domestic code sharing flights using CZ flight number, and the travel date was 2022 On July 15th (inclusive) from 784, Southern 28, 2022 (inclusive), China Southern Airlines tickets started.

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2. Volunteer changes and refund rules

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Passengers who have canceled their seats before taking off their seats can go through the procedures for refunds and reform in accordance with the following rules during the validity period of the ticket:

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(1) Change:

For the first time to the actual transportation flight of China Southern Airlines, which was the same voyage on October 31, 2022 (inclusive), is exempt from changing fees.

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(2) Pubse:

Apply for a refund fee for a refund fee during the validity period of the ticket. After the ticket is changed in accordance with the above -mentioned changes, the refund application is submitted, and the use of the ticket is handled.

3. The tickets within the scope of this notice are not allowed to change the voyage and the carrier.

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4. Other matters, handle according to the conditions of tickets.

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5. This notice will take effect from August 27, 2022.

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In order to smoothly apply for free refund, please be sure to cancel the passenger ticket to the seat before the flight takes off. The customer service hotline is currently busy. It is recommended that you choose online channels such as China Southern Airlines and APPs to cancel the cancellation of the setting seats and air ticket refund procedures.

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Xiangpeng Airlines

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In order to do a good job of preventing and controlling the epidemic of new coronary virus pneumonia, it was decided by research.

1. Scope of application (the following conditions must be met at the same time)

(1) Ticketing date: It has been purchased or replaced before September 1, 2022 (inclusive).

(2) Those who take the flight from August 27, 2022 (inclusive) to September 25, 2022 (inclusive), and the domestic tickets of Chengdu, which are actually carried out by Xiangpeng Airlines, entered and exited Hong Kong (including Passing and Xiangxiangpeng Airlines as the market. Fang's code sharing flight).

(3) Applicable to cancel seat time: After August 27, 2022 (inclusive), the flight was planned to be exported to Hong Kong.

(4) Applicable tickets: 859 votes and 8L domestic flight tickets that use non -859 votes.

2. Standards for refund operation:

(1) Standards for refund:

Tickets that meet the non -voluntary refund policies can handle the free refund business at the original ticket place during the validity period of the ticket refund, and do not charge the refund fee. Other situations are processed according to the application conditions of the original customer ticket.

(2) The refund operation process:

1. Chengdu entry and exiting Hong Kong tickets that meet the non -voluntary refund policy, each unit goes through the refund procedures according to non -voluntary refund. When submitting a refund on the official website of Xiangpeng Airlines, APP, and WeChat public account, please choose "non -voluntary refund -other" Essence

2. Non -Chengdu entry and exit tickets that meet the non -voluntary refund policy:

(1) When the official website passenger tickets are handled by the refund business, the passengers must choose "non -voluntary refund -others" and write the "Chengdu epidemic" in the remarks, and send the relevant materials to [email protected] mailbox. The email title: XX (Name) The Chengdu epidemic is fully refunded the ticket material. The content of the email must be stated: valid ID number, the ticket number of the ticket refund the ticket. Passengers and agents are requested to submit relevant certificates within one month of the flight date, so that our company can review and handle it as soon as possible.

(2) BSP ticket submitting refund: Through the China BSP refund voucher management system, submit a refund application for passengers, select "other" or "authorization" and upload relevant certification materials.

3. Modification of operation standards:

(1) Differential location: free changes to the ticket office and call center directly under our company.

(2) Reconstruction standard:

1. Tickets that meet the free changes, passengers can be changed to the same airline company and the same route (the same epidemic policy) for free during the validity period of the ticket (the same epidemic policy) with relevant certification materials. The vote difference of the fare of the compartment is later applicable.

2. If the ticket changes are handled in accordance with the above principles, the passengers will submit the ticket change or refund application again, and the use conditions of the ticket use after the ticket validity period will be required.

3. Tickets that have not canceled the booking records before the flight plan to be out of the port shall apply for the revised business in accordance with the conditions of the original ticket use.

Fourth, replenishment regulations

(1) The tickets for the refund application have been submitted before 00:00 on September 1, 2022, and the refund fee is no longer returned.

(2) No matter what time, the ticket that has completed the revised period will no longer be returned to the reconstruction fee.

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Hainan Airlines

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In order to do a good job of preventing and controlling the epidemic of new coronary virus pneumonia and facilitation as much as possible. During the adjustment of the epidemic prevention and control, Hainan Airlines and Daxinhua Airlines involved the regulations for the domestic route processing of domestic routes in and out of Chengdu. = "filed">

1 Scope of application (need to meet the following three points at the same time)

1.1 Applicable ticket date: Before September 1, 2022 (inclusive);

1.2 Applicable flight date: August 22, 2022 (inclusive) to September 20, 2022 (inclusive);

1.3 Applicable flights: Hainan Airlines (HU) and Daxinhua Airlines (CN) actually carried out domestic flights in Chengdu (including Hainan Airlines and Da Xinhua Airlines for market code sharing flights).

2 ticket processing plan

2.1 Apply for refund procedures during the validity period of the ticket 2.1.1 If you have canceled the ticket booking record before the flight planned to be out of the port, you can handle the free refund business without charging the refund fee.

2.1.2 If you have not canceled the book booking record before the flight plan to leave the port, the refund business is handled in accordance with the conditions of the use of the original passenger ticket.

2.1.3 If you buy a ticket you buy on our official website, click "Other Causes" to submit the refund application on the official website.

2.2 Stay for changing procedures during the validity period of the ticket

2.2.1 If you have canceled the ticket booking record before the flight plan to be out of the port, it can be changed to the validity period of the ticket for the first time. The difference between the fare of the compartment; if you handle the ticket change in accordance with the above principles, the ticket change or refund application will be proposed again. You need to handle it in accordance with the ticket use conditions during the validity period of the ticket.

2.2.2 If you have not canceled the ticket booking record before the flight out of the flight, you will handle the change business in accordance with the conditions of the original ticket use.

2.2.3 Settlement of free change business locations: You can purchase tickets for the original ticketing channel through the ticket office directly under Hainan Airlines, Hainan Airlines Call Center, Hainan Aviation Official Website (including the official website APP) and the official website OTA flagship store; When the ticket purchased or your ticket purchase channel cannot handle the free change business, it can be handled at the ticket office or Hainan Airlines call center directly under Hainan Airlines.

2.2.4 If you need to change the voyage or change the carrier, it is recommended that you purchase another new ticket after applying for a refund.

This plan takes effect from 17:00 on September 1, 2022. It has been processed or changed before the effectiveness. Before traveling, you must understand the epidemic prevention policies of departure and destinations in a timely manner, do a good job of travel arrangements to avoid unnecessary losses.

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Chengdu Airlines

In order to actively cooperate with the joint prevention and control of the new coronary virus pneumonia, our company temporarily adjusted some passenger tickets to refund and reform, as follows:

1. Scope of application

An 811 ticket for Chengdu Airlines purchased before September 1, 2022 (including), the itinerary involves Changchun's entry and exit in Hong Kong and the flight date of flight travel is from September 1, 2022 (inclusive) to September 21, 2022 (inclusive) Including Chengdu Airlines actual transportation flight and hanging EU flight number sharing flights.

2. Retreatment regulations

（一）符合上述适用范围的旅客客票，在原客票航班起飞前取消预定座位或提出变更申请，均可免费变更至2022年10月31日（含）前同航线航班一次，免收变更费，如There is a fare difference and the departure price difference; if the passenger application is changed to the above -mentioned scope or the ticket change and refund will be proposed again.

(2) Passenger tickets that meet the above -mentioned scope and travel date from September 1, 2022 (inclusive) to September 2, 2022 (inclusive), cancel the scheduled seat after 00:00 on September 1, 2022 You can handle free refund to the original ticket during the validity period, and do not charge a refund fee.

(3) Passenger tickets that meet the above -mentioned scope and travel date from September 3, 2022 (inclusive) to September 21, 2022 (inclusive), after 00:00 on September 1, 2022 For a reservation seat, you can handle free refund to the original ticket in the original ticket, and do not charge a refund fee. If the ticket tickets that are not canceled before the original passenger ticket flight takes off, the refund fee will be charged for the refund fee according to the ticket use conditions.

(4) A ticket that has applied for voluntary changes or refunds before 00:00 on September 3, 2022, will no longer return the change fee/refund fee and ticket difference.

Third, business handling measures

(1) Pubse: Please submit a non -voluntary refund application through the original ticket purchase channel. Do not submit a voluntary refund, otherwise it may be charged.

(2) Differential period: Passengers who purchase tickets for Chengdu Airlines and WeChat public accounts, please call Chengdu Aviation National Direct Sales Hotline Hotline 956028 to handle the revised business. Passengers who purchase tickets for other channels shall be handled through the original ticket purchase channel.

Source: CCTV News Client

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