The door of the Shanghai Community cannot open, who decides?Property: Can't open it, neighborhood committee: wait for notification ... someone found business opportunities from it →

Who would have thought that the closure of a back door in the community can also bring "business opportunities". At 9 o'clock that day, the door of Qixiu Yayuan District, Baoshan District became noisy. Huang Xiuzheng shook his hand and drank a girl from a hundred meters away: "Is it on the car? It's just five!" Master Wang, who was afraid of being driven by the old -fashioned scooter. The young girl did not hesitate, and took the back seat of Huang Xiu's car as soon as possible. After the unblocking in early June, Qi Xiu Yayuan's back door close to the Qi'an Road subway station near Line 15 has always closed, which means that residents who take the subway commuting need to go in and out of the community every day. Therefore, some community residents have started the delivery business between the gate and the subway station.

Closed back door. Photo by Feng Rui

Qi Xiuya is not an example of the back door of the closed community. In August of this year, the reporter visited 15 streets in Shanghai. When residents were distressed by "extra kilometers", did they have concerns when they were distressed by "one kilometer"? The switch of a door reflects the problem of blurring in power and responsibility in the community governance.

"One kilometer" causes trouble to residents but bring "business opportunities" to some people

Gao Nan is a frequent visitor to take care of the battery car business, and is also a tenant of Qixiu Yayuan. As soon as she moved here in early June, she found that the back door near the subway station was sealed by wooden boards and color steel boards. The nearest subway station to the community is Qian Road Station on Line 15, less than 500 meters away from the back door. Because the back door closed, Gao Nan walked one kilometer more every day. It's not just Gao Nan. According to Qi Xiu Yayuan Property, the back door of the community has been closed since the beginning of this year. There are nearly 1,700 households in the community. Master Wang, who is a pick -up business, sent 20 "guests" in the morning. In Xuhui, the back doors of some communities are connected to hospitals, vegetable farms, supermarkets, banks and other places, which brings inconvenience to the lives of middle -aged and elderly people. Aunt Liang, 63, lives in Tianlin Fourteen Village, Xuhui District -only the road from the northwest gate of the community to the Sixth People's Hospital of Shanghai. But this door has not been opened since June. Aunt Liang, who is inconvenient to legs and feet, can only go to the hospital by more than 600 meters from the gate of the southeast. Aunt Liang and his wife also run a small sales department in the community to provide residents with fresh fruits and vegetables. There are two districts: high -rise and multi -storey areas in Tianlin Fourteen Village. There are southern gate between the area. From the time of the epidemic seal control, it will be closed after August 1st. There are a lot of the old Liang's old -fashioned and Guidi districts. In June and July, these elderly people were not convenient for the vegetables to get the orderly vegetables. Aunt Liang and his wife could only "transport the goods" along the gap between the south gate iron fence. "One kilometer" caused some residents, but brought "business opportunities" to some people. At the beginning of July, Master Wang, a resident of Qi Xiuyayuan, took a walk nearby in the morning. When he saw that young people wanted to go to the subway station, they thought that they could use the old pedaling car to do pick -up business. The resident Huang Xiu also followed.

Huang Xiu is waiting for business. Photo by Feng Rui

Qi Xiuya's security guard said that after June, battery cars and old -fashioned scooters appeared at the gate: these "drivers" were outside the community in the morning and in the evening at Qian Road Metro Station. They often drove at speed, and the parasol was easy to wipe to other vehicles. Therefore, the police in the district a day ago collected three battery cars. Most of them are middle -aged and elderly residents in the community. Some elderly pedaling cars parked in the community and squeezed the owner's parking space at will, which gave birth to chaos.

The property bluntly "can't open" the neighborhood committee also said "wait for notification"

"Who do I want to open the door?" Gao Nan once saw someone in the corridor group reflected: calling for the community property, the other party only expressed the hope that residents would understand and cooperate. Gao Nan asked the neighborhood committee, but the other party also stated that "wait for notification." On June 15, Gao Nan sent his confusion on social platforms and received nearly 400 comments. Some netizens said that they complained twice in the community group, and the small door "opened silently"; some people suggested to call the 12345 citizen hotline, "I opened the door the next day." But more netizens and Gao Nan have experienced similarities: I don't know who to find the door to open the door. After mid -June, Gao Nan called the 12345 citizen's hotline. The operator said that "we can't control the door of the community" and can only transfer the complaint to the House Management Office of Baoshan District. One month later, Gao Nan received a call from the residential property staff. The opponent's speech was fast, and he was cut off, and bluntly "the door of the community cannot be opened." Gao Nan asked: "How did other communities open?" When the property requested the name of "other communities", she couldn't say it. Gao Nan knows that the situation in Baoshan District has been changing since July. The No. 16 Building of Qixiu Yayuan, where he is located, has been closed twice because of positive cases and secrets. It is not realistic to open the small door throughout the day. So she made a suggestion to open in time and time: "What about it in the morning for a while? Only out of the morning." However, the property staff who answered the phone ended the conversation with "waiting" and "no power".

The person with a small door is not enough "What should I do if something goes wrong?"

"Can we control (door)?" Qi Xun sighed at the front desk of Qi Xiuya's property. She introduced that Qi Xiuya Garden is a relocated house community. The personnel constitute a complex and liquidity. There are a large number of group rental and short -term rental phenomena, resulting in the actual number of people at least twice as much as the registered population. Young tenants are accustomed to online shopping and ordering, so the delivery staff enter and exit the community frequently. At the same time, there are 6 security guards in the community, one is responsible for registering in and out of the vehicle, and three to check the "green code" in the main entrance. "There is not enough manpower on the small door." Chen Weibin, the property manager of Qi Xiuyayuan, said that the property company configures security according to the number of communities, area, and property fees. Qi Xiuya's property fee is 1.6 yuan per square meter. It is easy to raise and increase security. Some old communities are facing similar situations: complicated flow of people and tight manpower. In Huicheng Guiyuan, Xuhui District, the back door is currently open in the morning and afternoon. Whenever 9 o'clock, Master Xu, who works in the property, is too busy: Opposite the back door of the community is the Longqun market, and the two sides are along the street. There are always some surrounding residents who want to copy the road home. For property staff such as Qi Ye and Master Xu, opening the door means greater risks, which is a problem that does not allow trial and error. Wang Lu from a street office in Huangpu District has cooperated with the current work. She bluntly stated that in many communities in the old city compartment, Xiaolongtang is in all directions. If the doors of these communities are opened, the battery car will walk away at will. "In some large communities, the flow of people in and out of each door every day is no less than a medium -sized supermarket." There is a new risk area in the epidemic situation in Dutch Town. On July 8th, a positive case was found in Building 16 of the Community. On August 22, a community 2 kilometers away from the community also had an epidemic situation. Community workers do not want to bring risks to residents in the entire community. Qi Yan feels helpless: The situation in the epidemic is still changing, which means that the door opens the door to greater control pressure; open the door in time, and it is difficult to adjust. In early February of this year, the community property considers the situation of the epidemic situation stable, and formulated two open periods for the back door: 6 o'clock -10:00, 16:00 to 21:00, and the residents swiped the access control card in and out. A few days later, a man who had just got off the door broke into the property management office to question Qi Yan. Why did the door of the community open at 22? Another resident asked: "Why don't you turn the back door into the main entrance?" Qi Yan asked, and there was a large supermarket outside the main entrance. If you change the door, "You will say that you can't buy things again." Qi Yan said, "We have to go to work around the distance and want to open a small door, but what if something happens?"

Who should decide from the door of the community?

"Can the community manage the door?" Gao Nan felt that the answer between the community property and the neighborhood committee was vague: Is the small door management arranged uniformly by the street (town), or was it determined by the community independently?

Neighborhood Committee: It is not possible to open the door by the community itself:

"The opening of the door cannot be determined by the community himself." Xia Wei, a staff member of Qi Xiu Yayuan's neighborhood committee, said, "There is no second door in the entire community in the entire Grand Field Town." Qi Yan acknowledged that the property had applied to "above" this year Open the door in time, and get a reply "community considerations. If you can control it, you can open the access control appropriately." But she can't say whether "above" is an epidemic prevention office or other departments.

Street: Opening the door is its own affairs: "Opening the door is your own affairs." The person in charge of the Institute of Echikariosis Office of Cingdom Road Street has held a meeting in the property in the area and proposed that if you can do a good job of personnel control, you can open the door. "I have said that we will not force the request, and the community does not need to report." In the community, is the small door management of the property or the responsibility of the neighborhood committee? The border of power and responsibility is also very vague. Chen Weibin admitted that he was concerned about the "one stamp": the property had found the neighborhood committee to report, hoping that the neighborhood committee could lead to the joint notice of Zhang Gen and stamped the seals of both parties, but the neighborhood committee was unwilling. "We will not stamp unilaterally." Chen Weibin said that as long as the neighborhood committee proposed to open the door, the so -called manpower and time -in -time property can find a way. In Huicheng Guiyuan, the property manager Shi Xuemei was relieved for "a stamp". As soon as the residents believed that the residents thought that the "property should be controlled", Shi Xuemei pointed at the only one in the neighborhood committee on the closing notice and said, "How can we have such great power?" Jiang Yao, the lawyer of the institute, believes that community public facilities belong to the autonomy of the owner and should be maintained by the property. According to Article 2 of the Property Management Regulations, the owner and the property are managed to manage the public facilities in the community in accordance with the property service contract. "But the law will not be so detailed." Jiang Yao said that these management is a part that the industry committee and the property need to be refined in the "employment contract". At the same time, Jiang Yao pointed out that as a grass -roots autonomous organization, the neighborhood committee did not receive a special epidemic prevention notice, and there was no right to "close the door". In accordance with the "Work Regulations of the Shanghai Municipal Resident Committee", the neighborhood committee shall guide and supervise the industry committee to urge the property to perform the contract. "Property always feels the leadership of the commission," said Jiang Yao, "Forget the selection of them for all residents." Zhou Jun, director of the Social Organization and Social Governance Innovation Research Center of East China Normal University, analyzed the ambiguity of the community's small door management. The reason: On the one hand, the property is the market entity, but the work involves public interest, so I always want to ask the administrative manager; on the other hand, many residents lack the relevant legal knowledge of community governance. The property or neighborhood committee, as a result, the property and the neighborhood committee were complaining that "I am not a panacea." "But many times the institution that solves the problem is still the neighborhood committee." Jiang Yao acknowledged that the role of the neighborhood committee was the key to resolving some community contradictions. Some communities are notified on the closed small door. Photo by Feng Rui

Find a balance point between the needs of residents and community governance

"No feedback, why do you want to participate in public affairs?" Zhou Jun believes that the key to the solution of the problem lies in "Does the demands of residents express in place?" "Does the community attach importance to the reasonable demands of residents?" The contradictions are inevitable to ignore the actual needs of residents. In Wang Lu's view, everyone wants to keep the "door" of the community, but its position is different. Therefore, the current work of the grassroots level is to "settle" -looking for a balance point between most residents' needs and community governance needs. Since June, Shi Xuemei's mobile phones have often popped up the demands of the owner's group asking for opening the door. In early July, she called the neighborhood committee: "The residents responded to a great response to the back door." A staff member of the Medical College Road Resident Committee of the Community said that at that time, the community property and the industry committee reflected to the Hangs Commission's office. The community's "three -driving troiders" decided to meet at the Office of the neighborhood committee: After July 3rd, the rear door of Guiyuan will be opened from 7:30 to 9:30 every day. "Actually, it was opened at 7:15." Shi Xuemei laughed. Some office workers proposed "it is best to 15 minutes in advance." Essence Shi Xuemei asked the security guard to stay by the door at the same time, and to help the elderly in the community who bought vegetables to mention things. She knows whether property can make residents satisfied in these details. In Su Dichun Xiaoguan, Putuo District, Xiao Zijun of the Industry Committee also noticed the opening request of the residents in the owner's group. At first, the group was either venting extreme emotions or being deserted. After June, the corridor group is no longer "clear and clear": When someone questioned the work of the industry committee, there would be some rational voices to help explain the matter. After experiencing the epidemic, everyone gradually understands that each other's goals are unified: the stability of the community in the unpredictable risk. Shi Xuemei also felt that the relationship between the community community is becoming close. "At the beginning, there are a lot of contradictions." Shi Xuemei recalled that in 2018, the property company just came to Huicheng Guiyuan. In the morning, some residents needed the property to move the car, because the security of the owner was very slow, and some owners called 12345 complaints. After that, the property opened the 24 -hour hotline, and Shi Xuemei directly connected her mobile phone to the seat of the property front desk. In this way, if the residents need in the evening, they can hear the response of the property. "Everyone is understanding each other now," Shi Xuemei said. (At the request of the interviewee, community workers and residents in the text are pseudonym)

Liberation Daily · Shangguan News Original manuscript, reprinting without authorization

Author: Feng Rui

WeChat Editor: Miss Pi School Division: Wing

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