Can't foreign children find nucleic acid results?Two ways can be processed![Yunshuang helps to fight against the intelligent service platform]

Cover Journalist Zeng Ya

"Our class has a foreign child who can do nucleic acid normally, but the result of the test of nucleic acid is not found. What is the reason?" On September 3, the Douyin and cover news cloud for the intelligent service platform received a kindergarten in Chengdu. Teacher's help information.

The teacher introduced that the child was 5 years old and foreign nationality. He is currently going to school in a kindergarten in Chengdu. He used to take a passport to collect nucleic acids and print paper nucleic acid reports in a nearby hospital.

Since September 1, parents and parents have bound their passport information on the health code. Children can do nucleic acid normally, but they cannot query the results of nucleic acids.

In response to the question of help, the reporter called the 12315 hotline platform. The staff said that the child's situation is an abnormal state. Generally The result of nucleic acid will automatically upload to the health code.

The child's situation can be handled in the following ways: 1. You can provide accurate document identity information. The platform will contact relevant departments to feedback and solve problems; Go to the hospital to collect nucleic acids or nucleic acid collection teams to come to the door for nucleic acid.

The platform staff suggested that detectors can also pay attention to mobile phone SMS notifications to understand the results of nucleic acid detection. At the same time, he also pointed out that in recent days, the nucleic acid detection pressure in Chengdu has been high, and there may be a delay in uploading the test results.

Cover reporter informed the teacher about the relevant situation. She expressed her gratitude and replied to communicate with the parents of the children to solve the current problem in a suitable way.

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