"Yixin Xiaozhu" solve the people's worries to mediate the contradiction between residents and residents

Weifang Daily Weifang Rong Media News In the Yiyuan Community of Chengguan Street, Weifang District, if you encounter a "unsolved knot" in the neighborhood, you will think of going to the community "Yixin Xiaozhu". In this small studio, many "puppets" between families and neighbors have been resolved.

Careful mediation, dredging with your heart, resolving contradictions for residents.

"After the community has 'Yixin Xiaozhu", there is no need to go away without the people, and someone will help you resolve various contradictions. "" Neighborhood disputes are often trivial things. What we think of is to find' Yixin Xiaoxiao Xiaoxiao. The stack ', they can be impatient and detailed, we are very satisfied with the "Yixin Xiaozhu". "On the morning of August 29th, Li Aiyun, the resident of the Siyuan Community Siyuan Community, said with a smile.

The community mediation work covers all aspects of the life of community residents. It is large to the work and production and operation of the residents of the community. It is small to the neighbors due to the various contradictions caused by noise, leakage, and garbage placement. The mediators of "Yi Xin Xiaozhu" worked hard to resolve various disputes in the jurisdiction with Qiao Yanxin. Listen to the residents 'complaints, look for persuasion breakthroughs, and go to the household to carry out mediation ... It is because of the passion and patience of the mediation personnel that residents' conflicts and disputes are resolved in the bud state again and again.

Every corner of Yixin Xiaozhang makes people feel warm.

Ma Zhijian is the mediation officer of "Yi Xin Xiaozhu". He said that when mediation conflicts, he must carefully understand the situation of the two parties and be familiar with the entire process of contradictions. The measures should be lived, according to the needs of the masses, not in a way of mediation. The work should be detailed, the mediation process is patient and meticulous, and the relevant records should be made. Incidental attitude, firmly establish the mediation concept of "centered on the masses", think in other ways, be emotional, and truly achieve "contradictions and no time."

To deal with contradictions at the grassroots level for a long time, Ma Zhijian also has his own experience. That is to compare the heart and be friends with the residents, and always put the needs of the masses first. Because he always went to the scene to deal with contradictions for the first time, and always had a smile on his face.

Over the years, the community residents have been uncomfortable. I always love to talk to the mediation staff and talk about it. Please call the mediators' "intimate people" to reconcile. In order to build a harmonious society and maintain the stability of the community, it has played a positive role.

Yixin Xiaozhu, closer the distance between residents.

"In the process of conducting dispute mediation, we must take care of people by reason. What is important is to work hard on the word" rational ". After work, we are constantly learning and training. , Armed with knowledge to make the mediation work more handy. "The mediator Wang Yuliang said that there was no trivial matter of the interests of the masses. They regarded the people as their relatives and worked hard to handle everything from the people to make the neighborhood relationship in the community more harmonious.

The party building has a temperature, and the neighbor is more harmonious. In order to give full play to the role of the community's "outpost" in the grass -roots governance, comprehensively enhance the community governance capacity, and strive to create a harmonious community with co -construction and co -governance sharing. Improve leadership, service, and autonomy, solve the problems in community governance, promote people's hearts from dispersing to gathering, service from nothing, management from chaos to order.

"'Yixin Xiaozhu" is not only a good hand in our mediation contradictions, but also a' adhesive 'that closes the relationship between party members and mass. " ", Let social governance tentacles extend to the grassroots level, closer to the needs of the masses, and enhance the sense of happiness and gain of residents.

Weifang Daily All -Media Reporter: Liu Xiaojie/Wen Tu

Editor in charge: Ping

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