How to apologize, easier to be forgiven?｜ Daily cans

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As one of the common repair strategies, apology has a significant effect on trust and restoration. However, some studies have shown that improper apology may also lead to further trust (Skarlicki et al., 2004).

In a study published in "Psychological Science", Sun Binghai and others found that there were three types of apology:

Promise explanation apology: This way of apology not only explicitly shows that the violation of the responsibility to bear the full responsibility, but also stated that in the future behavior processing method, they will strive to avoid violation of behaviors. This can reduce the concerns of the victim's harm again in the future, and it is easy to make the victims more willing to rebuild the trust relationship, that is, successfully repair trust (Lewicki Brinsfield, 2017).

Exclusive interpretation apology: In this way of apology, individuals argued their own violations, declare that the incidence of violations of behavior is not within their own control scope, and the main responsibility of trust is not ourselves.

Decisure to apologize: Although the offenders expressed their apology, they denied the wrong behavior of their commitment, expressing their own responsibility for violations of acts, and trying to get rid of the relationship between themselves and the predicament. At the same time, denying also shows that the offender believes that there is no problem with their behavior, and does not need to make changes in subsequent behaviors. This will cause victims to worry that the offenders will be in the future (Lewicki Brinsfield, 2017).

When the victim can only receive the apology information, and no other evidence can prove whether the violation of the violation is external or internal cause, the victim is more willing to accept the promise -type explanation apology, that is, when the violation of the type of fuzzy type is blurred Internal cause apology is a relatively effective way to apologize.

However, researchers also found that although the effects of each apology are different, the apology effect is better than an apology without explanation, because it will make the other party feel more sincere.

All in all, sincerity is the key to gaining trust (remember to explain the reason why you make mistakes).

references

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Sun Binghai and others, "Which apology is more forgiven: the impact of different apology types on trust repair", psychological science, 2022, vol.45, http://www.psysci.org/cn/y2022/v45/i2/454

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