Is the mobile phone "exclusive number" unique?Attract a string of bad things Baoding movement: it has been handled by the corresponding branch

Hebei Youth Daily (Reporter Cheng Gong, a trainee reporter Sun Jiaqi) Recently, netizen Huang Tao (pseudonym) posted on the Internet platform today that in 2017, the "Xiong'an exclusive" telephone card purchased according to advertising was actually the place of belonging "Hebei Baoding. To change the place of belonging, it is necessary to apply for offline applications in both places in Baoding and Xiong'an New District. If it is not complained or not, the complaint will be handled and inconvenient to users.

Screenshot screenshot

The new section of the Xiong'an New District made Huang Tao feel special commemorative significance, which facilitates the official public account of China Mobile to buy a phone card online. A few years after the mobile phone card was handled, Huang Tao paid the fee on time every month, but did not formally use the number. Until last year, he accidentally called this phone card and unexpectedly found that the belonging of the mobile phone was not "Xiong'an", but "Hebei Baoding".

Screenshot of the 2017 China Mobile Public Account Advertisement provided by Huang Tao

Huang Tao quickly contacted China Mobile's customer service staff. Huang Tao said that the customer service staff replied that the phone number they used needs to be changed to the place of belonging in order to display "Hebei Xiong'an". This business must be processed offline in Baoding and Xiong'an New District.

However, Huang Tao believes that this is the inconvenience of making mistakes in the mobile company, and the time and energy cost that generates should not be borne by users. After many communication or even complaints, in August 2021, the mobile company finally handled Huang Tao online. Today, the ownership of Huang Tao's mobile phone number has been shown as "Hebei Xiong'an New District".

Just this year, there was a problem with the number. Because Huang Tao forgot to pay the phone bill, the mobile phone was stopped, and the customer service once again asked Huang Tao to go to the business hall in Xiong'an New District to go through the procedures for re -production. After several communication, Huang Tao resumed the use of mobile phones through WeChat transfer to the staff of the business hall.

In this regard, on August 26, the reporter contacted the relevant person in charge of China Mobile Hebei Bagao Branch (hereinafter referred to as Baoding Mobile). The person in charge said that Huang Tao belongs to the customer of the Xiong'an New District Branch of China Mobile Hebei Company, and the related issues should be followed up by the Xiong'an New District Branch. In addition, the problem reflected by the customer has been dealt with and withdrawal.

"For the needs of customers, we will provide relevant services as soon as possible. If the customer chooses a complaint, it will be divided according to the region and followed up by the corresponding branch. Say.

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