Dongguan Street, Queen District, Weifang, Shandong Explore the "Code on the Code" mode, infiltrate the grassroots governance "new pictures"

In order to further expand the channels of residents' demands, under the strong guidance of the District Party Committee Political and Legal Committee, Dongguan Street, Kuiwen District, promoted the pilot of innovation of "code on the code", developed the WeChat mini -programs of "code on the code", forming a "small thing cannot be out of the community in the community. The good situation of things. As of now, the streets have been collected and the problems have been solved. Among them, about 40%of the property problem category (such as: incomplete cleaning in the community, disorderly stopping, etc.) accounts for about 40%. 30%, urban management (such as: street lights are not bright, noise pollution, etc.) account for 20%, other problems account for 10%, and the satisfaction rate achieves 100%.

Improve the "1" system and gather the foundation of the core. Organize the launching ceremony and business training conference of the "Code on the Code" trial operation, and set up a special class of "Code Office" around the four "first" requirements to establish and improve the "residents scan code, centralized scheduling, special commissioner's office" The working mechanism is led by the Deputy Secretary of the Party Working Committee of the Street to make a coordinated dispatch of the demands of the residents. The community communities are responsible for the limited time response (30 minutes), the circulation processing (3 days), and the satisfactory return work. A verification and processing work, and effectively forming a three -level problem transfer system for streets, communities, and grids. Persist in one day of notification and scheduling one week, and the deputy secretary of the Party Working Committee led by the street is responsible for sorting out the situation of each work order, regularly summarizing the types of problems, the speed and recovery quality of the complaints, and the prompt with the "code on the code" commissioner. "Discussion" business training. Since the "Code" WeChat Mini Program is launched, a total of 486 property problems reflected by residents have been collected and resolved, and the speed of solving the resolution has increased by 38%year -on -year. At the same time, the "Code Office" commissioner business training activities have been carried out more than 40 times, which effectively improves the quality and level of residents' demands.

Improve the "2" mechanism and participate in the efficiency capacity. Adhere to the "order office, the single -handling settlement", improve the mechanism of the masses' demand classification, and refine the solution measures to reflect the problem of multiple problems at a time. The problem of solving the problem as soon as possible, and the timely collection of policy basis and other materials that cannot be solved. When the return visitors call the masses, "one problem, one measure, one problem, one plan". Regularly organize public opinion solicitation activities, and widely solicit the opinions and suggestions of residents' use of "code -on" applets in the form of online public accounts or offline activities, reflecting the "Dongguan attitude" of the people. Since the opening of the "Code on the Code" platform, the street community has jointly resolved more than 1,200 demands in the nearby people, and the problems of inadequate response and incomplete solutions have achieved "handling". The three -level problem transfer system, effectively set up a bridge between the masses, the streets, and the community, enhance the sense of gain and happiness of the masses, and realize the "win -win" situation of social governance level optimization and improvement of residents' satisfaction.

Expand the "2" channels, and integrate love and gathers public opinion. Adopt the "online+offline" dual -line operation mode, use the platform carrier such as residents and building enterprises, and extensively forward the "Dongguan code to handle it, you will ask the question, I will do it" public account and video number. Simultaneous synchronization will be synchronized. The "Code on the Code" Reminder "is released in the announcement of the residents group, which is convenient for residents to scan the code directly. In the first half of this year, more than 200 information was released through the "Dongguan Code" WeChat Mini Program, and the information upload rate reached 100%. The offline door -to -door category issued "you scan the code, I do", "If you have a demand and an opinion, please say it on the code", "Sweeping for a scan, the code on the code" and other promotion of more than 5,000 QR codes, which are widely posted in the community The unit door, the street stores and building enterprises are significant positions. At the same time, 20,000 small stickers with two -dimensional codes and 20,000 small stickers on the "code on the code" are produced. In the hands of the masses, the implementation of the information disclosure system is strengthened through the "Code Office", strengthening social supervision, and effectively expanding the coverage of publicity.

Combined with the "N" dimension resources to integrate the governance of the wisdom. Comprehensively promote the development and construction of the WeChat Mini Program for the "Code" and the construction of multi -dimensional and multi -field governance areas to achieve "three -level response" of streets, communities, and grid government services. On the basis of the normalization of online and offline publicity work, regular "case publicity" is carried out, and the real examples of the solution to the "codes" are solved in the form of a public account to allow residents to gradually recognize and use it. Give full play to the positive role of the "public opinion guide" in the community, pay attention to the dynamics of residents in the community in the community in a timely manner, and guide residents to use the "code on the code" to reflect the problems and suggest suggestions. Up to now, through the "Code" WeChat Mini Program, "Online Inquiry" has been held 13 times, and more than 40 residents representatives have been invited to respond to the current social lives such as medical care, education, health, and social security. And actively carry out "urban renewal" online symposiums more than 10 times, listen to more than 20 special suggestions for enterprises and the masses to "demolish, reform, and stay" in the area, and create a new situation of "diverse participation and harmonious co -governance". Essence

Correspondent: Lu Xin

Edit: Chen Xiaofang

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