Dongxindian Town, Qingyun County, Texas City: The hotline is connected to you

In recent years, Dongxindian Town, Qingyun County, Texas City has insisted on using the "12345" to run the convenience service hotline as an important platform for collecting public opinion, resolving contradictions, relieving doubts, and solving problems. The problem, discovered together, studied solutions together, and well completed the various matters of the "12345" to run the convenience service hotline, which improved the problem solving rate and improved the satisfaction of the masses.

"Hello, the medical security you proposed is suggested that we have registered, thank you for your call!" "The questions you reflect will help you answer immediately ..." Personnel are responding to the problems and demands reflected by the masses.

Dongxindian Town, Qingyun County adheres to the service concept of "people -centered", aims to effectively solve the difficulties of the masses, and in accordance with the work policy of "upper and lower linkage, coordination, rapid response, and efficient disposal" The important agenda, the "12345" of the "12345" in charge of the leadership of the leadership, and the staff of the window as a member of the leader was established. Coordination, inspection and assessment. At the same time, the personnel and office areas have been quickly implemented, forming a good situation of "the main leaders personally grasped, the leaders in charge of the leadership, the personnel of the personnel, and the whole town's upper and lower efforts". In the first to the second quarter of 2021, a total of 955 people's demands were accepted. In 2022, the Dongxindian Town government accepted 539 demands of the masses, a year -on -year decrease of 37.9%. Among them, the problem solving rate, the one -time management rate, and the satisfaction rate of the service process have been comprehensively improved. The comprehensive handling of the quality of the county is ranked first in the county and townships.

In the process, adhere to the "reception of the day, handling the same day, return visits on the day, and reply on the day". Work order. In accordance with the requirements of "centralized acceptance, grading responsibility, grade management, and time -limited settlement", continuously improve the handling of the work system, clarify procedures and responsibilities, so that the handling work can follow and standardize the operation. Implement the main leadership responsibility system, and determine the specific grasp of a comrade to achieve the leadership, personnel, responsibilities, time, and effects, combine handling work with daily business work, combine with the work style of the transition authority, and more with more with the change of the style The combination of good service for the people, effectively dredging the blockage points, responded to hotspots, and solved the pain points, and achieved "the parts have echo, everything has a fall", and truly opened up the "last mile" of serving the masses.

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