Yumen: "Comprehensive Teller System" reform makes medical insurance services more temperature

Yumen City takes the opportunity to create "National Medical Security Service Window Demonstration Point" as an opportunity. It is a high starting point planning, high standard positioning, and high -quality advancement. Promote medical insurance services from "capable" to "easy -to -do" and "fast -run", so that the "small window" of medical insurance services to support the "big people's livelihood".

"One Window Office" resolve the "difficult team"

"In the past, our window‘ some crowded, some empty ’, now the masses come to handle the medical insurance business, and can be done at one time at any window." Said Shi Xueli, chief representative of Yumen Medical Insurance Bureau.

Such a transformation is due to the implementation of the Yumen Medical Insurance Bureau's implementation of "enter a door, take a number, one window, one -stop service, one -stop service, one -time good" handling mode, abandon the barriers of department settings, personnel nature, job settings, etc. "Comprehensive teller system", implemented the window business reorganization, set up 8 standardized comprehensive service windows, and 16 service matters such as insurance registration, insured information inquiry, issuance of insurance certificates, and medical treatment for medical treatment. Acceptance, one end, effectively solve the problems of repeated tossing of the masses.

At the same time, in accordance with the standards of "process science, clear power and responsibility, and efficient management", Yumen City classified the 33 high -frequency business matters of medical security 5 categories, optimizing the business process of reconstruction, merging similar businesses and related businesses to break medical insurance The limitations of the window business are resolved to resolve the disgust of the masses' repetitive handling of the business.

"Quickly Office" to solve the "difficult to do"

"In Yumen, rural villagers can enjoy the same convenient government services as urban residents." Shi Xueli said that Yumen's innovation promoted the three -level medical insurance mode of cities, townships (streets), and village (community). All business matters are stationed in the service hall of the citizen center, of which 8 high -frequency business matters sink to the township (street) government service center for the masses to do good things at their doorsteps.

"My convenience service center in the countryside has done the registration of urban and rural residents who just born children. When I went, I only brought ID cards and hukou books, which is very convenient." Nan Yan, a villager in Xiaoquan Village, Huahai Town The father said.

Yumen City continues to optimize the medical insurance environment and deeply cultivates the fine management of medical insurance services. It not only allows the masses to run less legs, but also further shorten the time limit for running and streamline the application materials. In recent years, the application materials for the application of medical insurance categories in Yumen City have been streamlined by more than 20%, and the overall time limit for handling is reduced by more than 50%. The processing process has compressed more than 30%.

In addition, Yumen City is also working hard to promote the construction of the medical insurance information platform, improve system functions, integrate data resources, strengthen business connection, and realize the registration of insured units, increasing or decrease of insured personnel, base declaration, continuous medical insurance relationship transfer, and medical treatment for medical treatment. 10 matters, including medical insurance electronic vouchers, and other 10 matters, and the entire online processing rate has reached 98 %, which truly realizes medical insurance services that “do n’t meet and run away”.

"Six services" change "face ugly"

Yumen City's "six services" for the people's attachment, accompanied by running, efficient and convenient, window delay, intelligent information, and network extension, implement online and offline in -depth integration, carry out multi -form appropriate aging services, special specialization of service needs for service needs Groups, implement services such as the guidance of the Commissioner, the help office, and the agency to meet the different types of differentiated needs.

Zhou Zhenling is the staff of the window of Yumen Medical Insurance Bureau. He is responsible for helping the masses accompany the running office and policy consultation. The warm and thoughtful service has been well received by the masses.

"After a lot of training and continuous business operations, my colleagues and I realized everyone's full -time work, and worked hard to achieve‘ clear ’and‘ I ca n’t ask ’, and better serve the people.” Zhou Zhenling said.

In recent years, the Yumen Medical Insurance Bureau has adhered to the principle of "taking a good window and establishing a mechanism", strengthening daily supervision, implementing standardized evaluation of public services, regularly carried out style education, formulated internal control management system for Yumen Medical Insurance, promoting work to promote work The personnel have established a good medical insurance image of loyalty, diligent, pragmatic, rigorous, and enthusiastic services. (Han Xuan Yang Jingxiu)

Editor -in -chief: Wang Xiaojiao

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