Yancheng Street, Qihe County: "One -door" service makes the masses work more convenient

The convenience service center of Yancheng Street, Qihe County, in accordance with the principle of "relatives, convenience, and benefit the people", with the goal of "serving the masses and facilitating things", starting from meeting the needs of the masses, paying close attention to the implementation of work, and gradually from a single administrative approval from a single administrative approval The convenience hall of the convenience hall has changed to the comprehensive service -oriented hall, and the level of serving the people has been continuously improved.

Improve facilities configuration to improve service quality

With full office soft hardware facilities, optimizing the layout of the hall, and innovating and intelligent leadership. On the basis of setting up the guidance area, business processing area, rest area, complaint area, and help area, in order to improve the intelligent level of the hall and optimize the intelligent autonomous experience area of ​​the hall, the government affairs public experience area and the code scanning platform for office process are set up. The government affairs public experience zone is equipped with self -service facilities such as dedicated touch -screen all -in -one machines and social security self -service payment machines to facilitate self -service payment of the people, experience high -frequency theme query, online lobby inspection and other services.

Enrich the service methods, which is convenient for special masses. In order to meet the needs of different people, the lobby plays the sign, the office guide, and the propaganda materials in the eye -catching position so that the masses can be used to read it. Basic content such as the basis, processing conditions, application materials, processing time limit, charges, and type of component, so that the masses are convenient for inspection.

Strengthen learning ability to improve service level

In order to improve the efficiency of the window handling, the “Internet+Government Service” efficient convenience service model advocated by the County Administrative Examination and Approval Service Bureau continued to implement the “immediately, online, and one -time operation” for approval services. The Yancheng Street Convenience Service Center used the spare time to organize staff to conduct small training, learn the documents and business business issued by superiors in the near future, and learn "one table application, one window acceptance, window evaluation and other business knowledge to enhance the work of the public window work. Personnel's learning ability, improve the staff's sensitivity to the work system, be proficient in business level, gradually improve the level of service, strive to achieve everyone's "brain can remember, speak with mouth, and hand in hand". Convenient high -level service team.

Promote the "one industry, one certificate", "one thing, one chain," and "home office"

Promote the reform of one industry and one certificate. Implement the reform of the comprehensive license of the individual industry at the town level, and the first batch of four industries including stores, restaurants, bookstores, and beauty hair. Promote the reform of "one thing, one thing, one chain". Set up "a special window behind you" to achieve one business of 10 businesses such as household registration, funeral subsidy, termination of medical insurance, and social security at the street convenience service center. Carry out the "home office" service. Fresh government service channels, the service angle extends to the village and the masses' homes. In accordance with the principles of "mass order, postal running, center order, government purchase order", to create a "home office" service model, focusing on solving the elderly, sick and disabled pregnancy Special groups such as farmers and other people are difficult to do.

"Cross -domain running" allows grass -roots services to speed up

In order to further deepen the reform of the "decentralization of management service" and solve the pain points such as "running multiple places" that exist in different places in the masses, specially set up open -run windows to improve service functions, combing "cross -domain general management" matters, optimize the process of work process The approval model for the docking of front desk acceptance, cross -domain -running cooperation, township (street) business personnel docking, so that people in different places will no longer "run in different places" and "more places."

Yancheng Street will put the approval service to Yongxing Community, Yongshun Community, and Yongsheng Community, and realize the mass community to accept the examination, approval office, and on -site certificate on the nearby online, and further improve the service efficiency.

Produced by Dezhou Daily New Media

Correspondent | Wei Shanchen

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