Eat the seasoning bag, plastic film chick, don't mess back the customer "Congratulations" emoticon package

Ms. Li dine in the restaurant of "Chicken, don't mess with", and ate plastic film in the dishes. (Source: Interviewee)

Xinwang, August 31st (Reporter Gu Zhengyuan) Eating at the hotel is the superb craftsmanship of the chef, but the plastic film of the seasoning package appears in the plate. Consumers must not only make a question mark on the so -called good handicon, but also Ask the restaurant's sanitary environment. "I didn't want to investigate more, I just sent a private message through the restaurant's enterprise. Who knew that people actually responded to a 'congratulations' emoji." Very unpleasant, "I have used a seasoning package for cooking. If you don't pay attention to hygiene, what else do you use to attract consumers?"

Plastic membranes appeared in the original restaurant in Mapo Tofu and also used seasoning bags

On August 17th, Ms. Li and the Chicken of Ginza Mall in South District of the Friend's City City, don't mess with the restaurant for dinner. I ordered a Mapo tofu that everyone likes. The dishes were served, but Ms. Li ate a plastic film in the dish, and she was a plastic film with a seasoning bag. "I found the restaurant. The staff said that the kitchen accidentally dropped the packaging bag in when processing, and I could retreat this dish." Ms. Li did not investigate it at first, so she agreed to refund the dishes. Essence

After returning home that night, Ms. Li found the chicken. Do n’t mess with the social media company of this restaurant, so she sent her experience through private messages. I wanted to remind the restaurant to pay attention to the sanitary environment, so that she did not let her do not have no What I thought of was that she soon received a "congratulations" emoji reply. "What does this mean? I have to congratulate me to eat a seasoning bag in Mapo Tofu?" This attitude of the restaurant made Ms. Li feel unhappy.

Coincidentally, Xinwang looked at the customer's review on a review platform and found that on August 10, some netizens left a message saying that the next guests at the table had a tomato skin with trademark stickers in the tomato soup, and the service staff in the store existed in the store. Relaxs such as indifference.

In order to implement the situation, Xinwang contacted the chicken, don't mess with the restaurant. The staff confirmed that Ms. Li found the case in the dining product, saying that the restaurant would strictly control the back kitchen hygiene to avoid similar incidents. However, the company's operator responded to Ms. Li's "Congratulations" emoji, and he didn't know it and needed to investigate again.

The restaurant enterprise operator responded to Ms. Li "Congratulations" and other emoticons. (Source: Interviewee)

The seasoning package is not rare, consumers should have the right to know

"If it wasn't for the kitchen to leave the packaging bag in the dishes, I don't know what I eat was made by seasoning." Ms. Li told Xinwang that I went to the restaurant in the mall to ask friends to dinner. The environment and quality, she can understand the behavior of the merchant's use of seasoning packs, but this has simplified a lot of processing steps. Then the operator should pay more attention to food hygiene. "There is no technical content for doing it. What is the restaurant to eat? "

Mr. Zhao, a person in the catering industry, introduced to the network that using seasoning packs for vegetables can effectively save labor costs, compress the meal time, and improve the standardization level. "This is commonly known as the" lazy practice "in the industry. Putting raw materials and seasoning packages into the pot is heated. Ordinary people can also be chefs. Take this Mapo Tofu, for example, the traditional approach needs to put pepper noodles first first. , Pepper noodles, Douxian Douban and other materials repeatedly stir -fry. With seasoning bags, you only need to put the seasoning bag in the pot, add an appropriate amount of boiling water, and pour it into the cut tofu. It can be served in a few minutes. "

Mr. Zhao said that although the benefits of cooking packages are a lot of benefits for the restaurant, for diners, some seasoning packages will add some food additives for long -term storage, and long -term consumption is not good for health. Moreover, a large number of restaurants using prefabricated dishes or seasoning packages will be low in cost and fast -making restaurants, which will lead to the decline in the overall level of the entire catering industry.

"Semi -Academy" or infringement of consumers' right to know the rights market supervision department has been involved

Lawyer Guo Tiejun, a lawyer of Shandong Zhongqing Law Firm, evaluated, from a legal perspective, the Consumer Rights Protection Law stipulates that consumers enjoy the right to know the real situation of goods and services. This also means that if the operator has not fulfilled the notification and allows consumers to eat semi -finished dishes, it violates the true willingness of consumers and is suspected of infringing consumers' right to know and choice. Although consumers are difficult to defend their rights, such merchants who regard consumer rights and interests in the minds of consumers will naturally lose points.

At present, the Shinan District Market Supervision and Administration Bureau has transferred the situation to the Hong Kong Middle Road Market Supervision and Management Office. Later, law enforcement officers will be sent to check the sanitary status to determine whether the restaurant's sanitary conditions have reached the standard. "According to the case, like this, we still mediate about consumers and merchants. In the process, regardless of whether the mediation is successful, we will send the law enforcement squadron to the kitchen hygiene issues, purchase channels, and purchase channels, and purchase channels and purchase channels involved. Check out the degree of cleaning ingredients. If it is determined that this intermediate process does have illegal and illegal acts, punishment will be imposed in accordance with relevant regulations. "

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