Reporter running legs: Older subsidy certification can be online and offline

"At the beginning of August this year, we learned from the relevant notices issued by Changle Street community in Xigong District that in the future, the subsidies will be authenticated online." ... Recently, some citizens reported through the Luoyang.com's "People's Voice" platform and news hotline 66778866 that they encountered some problems when applying for an old subsidy line and certification.

The reporter learned from the Pension Service Section of the Civil Affairs Bureau that in August this year, the city launched the "Luoyang residents one card" old subsidy online processing system and newly added online processing channels. The reporter logged in to the WeChat Mini Program of the "Luoyang Resident One Card" WeChat Mini Program found that at present, the applet has opened a business with senior subsidy online application, applied record query, qualification certification, confirmation record query and other businesses.

For some online certifications reflected by some citizens, the staff of the civic affairs bureau's pension service department said that the WeChat mini -programs of "Luoyang residents" WeChat applets are in the early stages of operation, and the surge in business volume will cause the system to be busy and unstable. In addition, the applet is only added to an online processing channel, and the offline authentication method is also carried out as usual.

The reporter noticed that on August 17, some citizens had often been unstable due to the old subsidy online processing system and posted on the "People's Voice" platform on the Luoyang.com. The relevant departments of the old city replied: "After understanding, the application system for the elderly subsidy line has been used since August 2022. In order to allow the elderly to run less legs and walk less, the unified online application and sign -in, and the offline will not be handled offline. The application system is now in the initial test stage, and the system is not very stable. The problem has been fed back to the relevant departments. The system administrator is debugging to solve related issues. "

Regarding the "offline no longer handled", the staff of the relevant departments of the Civil Affairs Bureau said that the statement was the misunderstanding of online handling business.

"Although the elderly subsidies are opened and promoted online processing channels, for elderly people who are not convenient to operate, they can still go to the streets and communities in the area under the jurisdiction." If you are not proficient in mobile phone operations, in addition to online authentication channels, you can also sign it through the online certification channel.

At present, the elderly who have applied for the elderly subsidies do not need to pass the "one cartoon of Luoyang residents" WeChat mini -program declaration again. Just regular certification according to the requirements of the area of ​​the area. In response to the infor of individual communities and other units that no longer conduct offline certification, the Civil Affairs Bureau will urge relevant departments to increase publicity and eliminate citizens' concerns. (Luo Bao Mercy Reporter Xie Nana)

Source: Luoyang.com

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